Sr. Front Desk Hospitality Agent

Sonder is a global hospitality brand that provides premium, design‑forward apartments and boutique hotels, supported by a tech‑enabled platform delivered through a single integrated experience.

Responsibilities

• Serve as the face of Sonder, creating a memorable first impression for guests, visitors, and partners from the front desk.
• Guide guests through the technology‑rich Sonder experience, encouraging use of the app and self‑service features.
• Communicate with guests in‑person and via digital communication systems to anticipate and address their needs, ensuring a seamless and enjoyable stay.
• Own guest issues from identification to resolution and accommodate requests whenever possible.
• Collaborate with front desk staff and remote service teams to handle all guest interactions with the highest level of professionalism.
• Prioritize and delegate tasks to complete front desk operations and act as a point of contact for escalated situations when a manager is unavailable.
• Assist with training and mentorship of Front Desk Hospitality Agents.
• Maintain cleanliness and organization of guest‑facing and back‑of‑house spaces, supporting the overall welcoming environment.
• Support back‑of‑house activities such as housekeeping quality audits, inventory checks, and minor maintenance and technology issues.
• Support multiple properties in the local market, including breakfast buffet set‑up and service when applicable.
• Perform administrative tasks to keep operations running smoothly and contribute to continuous improvement in the guest experience.

Qualifications

• Demonstrated experience in hotels, restaurants, or customer‑facing hospitality or service roles.
• Experience using customer communication software such as Salesforce.
• Personable, service‑oriented, and positive; comfortable speaking with guests in‑person and online.
• Excellent problem‑solving skills with a proactive approach to guest needs.
• Strong computer literacy and writing skills, comfortable switching between multiple desktop and mobile applications.
• Organized, hardworking, detail‑oriented, and able to thrive in a fast‑paced environment both independently and as part of a team.
• Flexible schedule; open to evenings, weekends, and holidays.
• Ability to remain standing for extended periods and lift or carry items weighing up to 50 pounds.
• Proficiency in languages other than English is an asset.
• Regular access to a reliable smartphone and reliable transportation for daily travel between properties.

Benefits

• Competitive compensation
• Medical, dental, and vision insurance (where applicable)
• Flexible vacation and wellness days
• Annual free credits and discounts for bookings in Sonder properties
• Opportunity to travel and use employee travel perks at any Sonder location
• Workplace flexibility for eligible remote positions

Equal Opportunity Employer

We are an equal‑opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other classification protected by applicable state, federal, or local law. If you require reasonable accommodation in completing the application or interview process, please contact Visualizzare la mail su click.appcast.io.