Senior Service Engineer E&A (Tecnico di assistenza sul campo)

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Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world’s widest portfolio and service network, we – Wärtsilians - deliver efficient, safe and sustainable integrated products and solutions to enhance the business of our customers. The opportunities presented through digitalisation and new technologies are offering a new era of shipping. We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future‑oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services‑ together.

Business Unit Parts and Field Service is a global organisation with harmonised ways of working and tools to deliver the best possible services for our customers. In our global team we value, respect, and embrace different opinions and diversity. Safety, environment, and wellbeing are our foundation, and we never compromise them.

We are looking for a Senior Service Engineer E&A (Tecnico di assistenza sul campo) to join our Electrical & Automation Fields Services Resources team and enhance our after‑sales support staff.

The preferred location for this position is in Trieste (Italy) .

Your role and responsibilities

As a Senior Service Engineer E&A your work will include the following tasks:

• Carry out complex field service activities in electrical and automation related to Wartsila's products, including their commissioning, trial tests, adjustments, repair, and maintenance.
• Perform advanced troubleshooting on site to isolate and find root causes of failures in electrical and automation equipment.
• Lead and manage assigned self/team while on site, interacting with the customer to arrange for proper schedule to achieve desired scope.
• Be able to assure prompt feedback to work Coordination and Resources departments.
• Ensure that the work is executed according to Wärtsilä Quality, Health, Safety and Environmental guidelines and customer site procedures.
• Inspect completed work to ensure that repairs have been finalized correctly and that machinery and equipment are compliant to specifications and safety standards.
• Proactive advice and promote available products and solutions to customers. Perform site audits, supporting our sales departments too.
• Keep track of work details and provide deeper reports, including all the necessary details (measurements, photos, way of working, investigations, etc.).
• Perform internal and external progress reporting on the status of assigned work. Keep track and provide the accounting of time, together with the spare parts to be used.
• Prepare technical and travel reports on time, with the collections of the expected documentation according to Wartsila quality. To be written in English.
• Ready to travel on short notice. Away from home more than 80% of the working time.

The tasks can also be adjusted based on your individual skills and interests. You'll be working as a part of a team with diverse expertise.

Requirements for the position

• Technical knowledge in electrical and automation systems, communication networks and interfaces, sensors, actuators, and auxiliary equipment.
• Proficient in computer skills, including the MS Office suite.
• Willingness to travel approximately 80% of the time, work abroad, and work on sailing vessels.
• Good English skills in both reading and writing.
• Motivated to learn through classroom and field training, with a desire for rapid professional growth.
• Ability to work effectively in a team, follow directives, and interact with people from diverse nationalities and cultures.

As an ideal candidate you might also have…

• Technical high school diploma in electrics, electronics, automation.
• Previous experiences in similar roles or sailing while working in vessel’s engine rooms.
• PLC programming, SCADA systems knowledge.

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job‑relevant merits and abilities.

Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.