Spare Parts Order Specialist

Make an impact

The candidate will be responsible for managing spare parts orders from receipt to delivery, serving as the primary point of contact for customers. 

Ensures timely order processing, provides updates on product availability, and coordinates with Supply Chain and Logistics teams to guarantee on-time delivery and high service quality.

Primary goals for this role include:

Manage the registration and confirmation of external customer orders.

Ensure compliance with the company order process and procedures.

Coordinate activities across departments, understanding internal constraints and operational dependencies.

Proactively monitor and resolve order execution issues.

Prepare regular reports on order status and performance.

Coordinate spare parts shipments to meet customer delivery expectations.

Build strong working relationships with Warehouse, Logistics, Production, Purchasing, and Supply Chain teams to ensure seamless order fulfillment.

What you need to succeed

To be successful in this role, you will have:

Experience in customer service, order processing, or similar operational roles.

Confidence working with ERP systems and digital tools.

Good English communication skills.

Customer-oriented mindset and strong attention to detail.

Good organizational and problem-solving abilities.

Ability to collaborate with different teams and stakeholders.

Compensation for this position is based on CCNL Metalmeccanico.The salary will be determined based on objective, job-related criteria, including relevant experience, skills, role scope, location, internal equity and applicable pay policy/collective agreement provisions. 

Please note that this position is offered on a fixed-term basis to cover a maternity leave replacement

This job posting is open to all candidates, regardless of gender, and to candidates belonging to protected categories, in accordance with applicable laws (L. 903/77 and L. 68/99).