Customer service representative - italian market (b2b order management)

Based at our bologna hq, you will provide customer service support and technical guidance to internal and external customers for the national market.responsabilitàreceive customer orders via mail, telephone or electronic contact and enter/adjust them in oracle.ensure all orders are entered before the cut‑off time.resolve questions and complaints, escalating issues when necessary.support shipping, plant schedules, inventory levels and sales activities by reviewing reports and orders.provide backup coverage during holidays and contribute positively to the team.develop and review correspondence and documentation related to customer interactions.build relationships with internal departments to guarantee the best service to the end customer.

qualifiche

• 2+ years of progressive b2b customer service experience
• order management experience.
• strong problem‑solving and communication skills.
• knowledge of oracle and as400.

cosa offriamo

• salary range €27,242 – €34,312 gross annual.
• work‑life balance and flexible work arrangements.
• career development and international growth opportunities.
• ongoing training, learning and development support.
• health and well‑being benefits.