Sales Back Office & Customer Care

Our client is a fast-growing Italian company, both in terms of revenue and headcount, also driven by ongoing acquisitions. It is a leader in formulating and manufacturing high-end chemical raw materials. Customers are major Italian and international industrial companies.

For the upgrading of the Sales Department, we are seeking:

SALES BACK OFFICE & CUSTOMER CARE

The ideal Resource has at least 2 / 5 years' experience in a similar role or as Inside Sales, in medium-sized and international companies.

Main activities and responsibilities

• Managing orders and customer data;

• Supporting after-sales activities and preparing offers for B2B customers;

• Handling customer requests on orders, deliveries and invoicing;

• Interacting with the Italian Sales Network to manage priorities and updates;

• Liaising with production and warehouse to check product availability;

• Monitoring deliveries and coordinating with logistics, supporting shipment organization (timing, transport, documents, customs);

• Solving issues related to supply and deliveries;

• Reporting activities when needed.

Requirements:

• Previous experience in the role, or similar one.

• Good knowledge of MS Office, ideally Dynamics 365.

• Advanced knowledge of the English language (B2 - C1);

• Experience in CRM / Sales Back Office systems is a plus.

Communication skills, customer focus, problem solving, and accuracy complete the profile.

Place of work: Milan centre - P.za Cinque Giornate area – MM Tricolore

1 day smart working per week.