Department Manager

INTERNAL DELIVERY ASSOCIATE - FULL TIME - MILAN, ITALY

Inspired by a shared love of fashion, sneakers and the surrounding culture, END. was founded in Newcastle upon Tyne back in 2005. Our first UK store brought together a curated mix of celebrated designers and emerging brands, many of which were previously hard to find outside of London. From day one, we’ve nurtured a community of like‑minded individuals united by a love for this ever‑evolving culture.

Today, END. serves over 2 million customers worldwide through a seamless blend of online and physical retail. Our industry‑leading stores in Newcastle, Glasgow, Manchester, London, and Milan reflect our commitment to innovation, influence, and inspiration. We offer a carefully curated selection of menswear, womenswear, sneakers, homeware, and lifestyle products to a global audience.

At the heart of END. is our customer and it’s our people and culture that make the difference. With over 600 employees across our HQ, offices, and retail locations, our customer‑first mindset continues to guide everything we do.

The Role

The Supervisor is responsible for driving sales and supporting management with the day‑to‑day operations of the store. The Supervisor will ensure that both they and the team are fully sales focused, offering a highly professional, exceptional level of customer service at all times. The supervisor will also deputise for the Manager and Assistant Manager in their absence.

Here’s a breakdown of what you’ll be doing

• Personally driving sales, offering exceptional customer service and building a personal client list.
• Supervising and driving the sales team working; with them to achieve sales targets.
• Leading the team in excellence of service through outwardly displaying exemplary service techniques.
• Deputising for the Manager / Assistant Manager in their absence in all aspects of their role.
• Being familiar with the entire running of the Store Operations with a good working knowledge of the processes behind all services and procedures.
• Supporting the Manager and Assistant Manager in training to ensure the full team is equipped with knowledge relevant to the industry and the specific product END. represents.
• Keeping a constant awareness of security issues at all times.
• Identifying opportunities and initiatives to continually improve performance, communicating them to the Store Manager regularly.
• Ensuring that the store image is in line with business standards by conducting and following up on floor walks to maintain awareness of product and merchandising standards, utilising floorplans, replenishing stock and following VM guidelines.
• Maintain workplace safety and provide a healthy environment for staff and customers.

Who we’re looking for

• Good knowledge and comprehensive understanding of the range of processes, procedures and systems to be used in carrying out assigned tasks. Knowledge can be acquired through a combination of job‑related training and considerable on‑the‑job experience. Operates within a defined role, with some autonomy in how tasks are delivered.
• Good understanding of how the team integrates and collaborates with other teams to achieve overall objectives of the department.
• Provides on the job training/support for new team members. May allocate resources and coordinate tasks for the team, check and report on quality and work progress and individual actions. May act as coach/ mentor.
• Understands procedures and has the capability to evaluate and select the appropriate alternatives from defined options and plans and monitors own work within agreed deadlines. Responsible for checking the quality and accuracy of own work. Produces routine reports and other documents from standard templates. Performs a range of activities in a variety of structured environments.
• Direct impact on customer experience and team performance through the quality of the tasks performed or services provided.
• Good verbal and written communication with colleagues and/or customers.

We know that great talent comes in many forms. So even if you don’t meet every single criteria, we would still love to hear from you. If you’re passionate, driven, and believe you can contribute to our future success, we encourage you to apply.