Customer Service & Sales Support Representative with German

PETRONAS Lubricants International (PLI) è un produttore globale di lubrificanti, nonché ramo commerciale di PETRONAS, società petrolifera nazionale della Malesia.

Fondata nel 2008, PETRONAS Lubricants International produce e commercializza un'ampia gamma di prodotti di lubrificanti industriali e per il settore automobilistico di alta qualità in oltre 100 mercati.

Con sede a Kuala Lampur, PLI vanta oltre 30 uffici marketing in 28 Paesi, con uffici regionali a Kuala Lampur, Pechino, Torino, Belo Horizonte, Chicago e Durban.

PETRONAS Lubricants International è la risorsa tecnica alla base della partnership tecnica di PETRONAS con il team di Formula Uno MERCEDES AMG PETRONAS ed è responsabile del design, dello sviluppo e della consegna delle Fluid Technology Solutions™, con combustibili, lubrificanti personalizzati e fluidi di trasmissione per le Frecce d'argento

Attualmente nella top 10, PLI sta seguendo un programma di crescita aziendale piuttosto aggressivo per solidificare la sua posizione di azienda di lubrificanti leader, all'avanguardia nel settore.

Posizione:

This role combines Customer Service excellence with proactive Sales Support. It is responsible for managing customer orders, inquiries, and complaints while actively supporting sales activities and revenue growth.

The position acts as a key link between customers, dealers, Sales, and Operations, ensuring high customer satisfaction, efficient order processing, and strong commercial performance..

Key Responsibilities

• Manage customer orders, inquiries, and complaints via email, phone, and EDI
• Provide information on pricing, product availability, and delivery timelines
• Monitor order progress and proactively address potential risks
• Collaborate closely with Sales, Operations, and Logistics teams
• Build and maintain strong relationships with customers and dealers
• Serve as the main point of contact, ensuring professional and timely communication
• Support sales activities and help convert inquiries into orders
• Assist with contract management and pricing processes
• Handle complaints end-to-end and escalate critical issues when needed
• Identify opportunities for sales growth and process improvements
• Support team members and share knowledge within the team

Requisiti:

• Degree in Economics, Business Administration, Communication, or a related field
• Minimum 3 years of experience in Customer Service, Sales Support, or similar roles
• Strong customer-oriented mindset and communication skills
• Ability to balance customer experience with operational and commercial priorities
• Experience in order management, pricing, and customer handling
• Contract management knowledge is an advantage
• Good understanding of sales processes
• SAP/CRM knowledge is a plus
• Fluency in English and German (C1/C2 required)
• Strong organizational and multitasking skills
• Proactive, solution-oriented mindset

Altre informazioni:

Proposed offer level

• Employment type: 3-month probation period, fixed-term (12–18 months) followed by permanent contract (upon positive evaluation)
• Annual base salary: PLN 95,000–120,000 (paid in 12 installments)
• Annual bonus: STIP – 8% of base salary (subject to company results and internal policy)
• Benefits: lunch allowance, medical insurance, life insurance, sport card, WFH allowance, equipment budget, holiday bonus, Christmas bonus, mental support, friendly atmosphere and involvement in engaging local initiatives
• Work model: Hybrid
• Working time: Full-time

Retribuzione supplementare: Bonus based on objectives