Sales Specialist \"Call Center\"

ppPosition Summary /p pThe Guest Services Product Specialist is responsible for driving sales revenue by engaging with guests through inbound phone interactions, identifying their needs, and providing product recommendations and solutions. This role delivers a high-quality guest experience by leveraging product knowledge, building rapport, and guiding guests through the purchasing process to support sales and service objectives. /p h3Position Description /h3 h3Essential Duties and Responsibilities /h3 ulliAnswer inbound guest inquiries in a high-volume call center environment. /liliEngage guests and build rapport using the Living Spaces Guest Engagement Model. /liliAddress guest questions and needs using a combination of soft skills, discovery and needs identification, problem-solving, available tools, and knowledge of company products and policies. /liliCapture accurate notes to summarize interactions on guest accounts. /liliEnsure timely follow-up on issues requiring additional research, including partnering with other teams or departments and providing updates to guests through outbound calls or email. /liliMeet or exceed established key performance metrics. /liliParticipate in ongoing training and development activities; limited travel may be required. /liliAssist with inbound service inquiries during high-call volume periods. /li /ul p#LS1B /p h3Qualifications /h3 pEducation/Experience: High School Diploma or General Education Diploma (GED) equivalent required. 1–3 years of related experience in sales, customer service, or a call center environment required, preferably within retail or home furnishings. Experience handling inbound or outbound customer interactions while meeting sales or performance targets required. Equivalent combination of education and experience will be considered. /p pComputer Skills: To perform this job successfully, an individual should have proficient knowledge of Microsoft Word, Excel, and Outlook. Experience with Intercom, AX, Genesys Cloud, and Pega CRM is a plus. /p pCertificates and Licenses: None /p pSupervisory Responsibilities: This position will not have any supervisory responsibilities. /p h3Position Hiring Range /h3 pThe hiring pay range provides a good faith estimate of the salary or hourly wage that Living Spaces expects to pay for the position upon hire. Pay will be determined by several factors, including, but not limited to: applicant's education, relevant work experience, knowledge, applicable and relevant skills and abilities, market demand, Company budget, as well as internal equity and alignment with geographic market data. Living Spaces reserves the right to modify this page at any time. /p pCompensation: $18.85 - $24.50 /p pOvertime pay is available for eligible, non-exempt Team Members. Reimbursement for expenses as required by applicable law and Company policy.Retail, Guest Services and Distribution Center Team Members are eligible to receive team bonus based on meeting specific goals and KPI's. /p h3Additional Available Benefits Upon Meeting Eligibility Requirements Include /h3 ulliMedical (full-time only) /liliDental (full-time only) /liliVision (full-time only) /lili401(k) with Company match (full and part-time) /liliVacation (full-time only or as otherwise required by applicable law) /liliPaid Sick Leave (full and part-time) /liliFlex or Health Spending Account (for eligible full-time only) /liliEmployee Assistance Program (full and part-time) /liliHoliday pay (full-time only) /liliLife insurance (full-time only) /li /ul pFor more details, please visit our website at: Careers (livingspaces.com) /p h3Equal Opportunity Employer /h3 pIt is our policy to abide by all federal, state, and local laws prohibiting employment discrimination based solely on a person’s race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, physical disability, mental disability, age, military status, or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including but not limited to, cancer related or HIV/AIDS related), sexual orientation, or any other protected status except where a reasonable, bona fide occupational qualification exists. /p h3E-Verify /h3 pLiving Spaces participates in E-Verify. All newly-hired team members are queried through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to verify their identity and employment eligibility. /p pApplicant Privacy /p p#corporate /p /p #J-18808-Ljbffr