After Sales Account Manager

Job Description: The successful candidate achieves targets assigned, manages the selling process, interacts directly with internal peer functions as well as deals directly with selected customers accordingly to the commercial and distribution policies and guidelines.Responsibilities

• Support with market strategy deployment, providing commercial insights for assigned Accounts to enhance business growth and processes harmonization.
• Be accountable for the performance of assigned portfolio and for the development of customer prospects in relevant area.
• Build effective and sustainable partnerships with existing accounts, ensuring long lasting relationships with key decision makers across the customer's organization.
• Collaborate with Sales Division and involve subject matter experts across Stevanato Group to foster the Company's business model and deliver added value solutions.
• Serve as lead point of contact for all customer's service requests and queries.
• Monitor market trends to identify and seize commercial opportunities for the Group.
• Manage function's budget in line with business objectives/guidelines.
• Create effective relationships with actual and potential customers to foster growth and commercial opportunities for all stakeholders involved.

TECHNICAL COMPETENCES:

• Market and Industry understanding and in-depth knowledge of key consumers and segments.
• Customers and Prospects products and processes understanding.
• Knowledge of Company Product and Production: process, features techniques.
• Key Account Planning and Project Management.
• Customer Service and CRM Management.
• Analysis and Reporting: methodologies, techniques, tools and applications.
• Budget management.
• IT Tools: use of company tools and applications (ERP, Office, etc.).

Skills And Experience:

• +3 years of experience in marketing or sales management position in the account management department, preferably with expertise in CRM.
• Focus on Client's needs.
• Business Acumen.
• Analytical Approach.
• Time Management.
• Problem Solving.
• Accountability.
• Communication.
• Negotiation.
• Availability to business trips.