Field Service Engineer

Experteer Overview

As a Field Service Engineer, you enable a flawless fitness experience by repairing and maintaining Technogym equipment on-site. You work within the Services team to meet customer SLAs and drive reliable, high-quality service. You will perform root-cause analyses, diagnose issues, and implement effective solutions with hands‑on technical skills. This role offers hands‑on impact across diverse sites, contributing to customer satisfaction and equipment performance in a global brand. You join a culture that values growth, wellbeing, and continuous improvement.Retribuzione / Benefits

• Perform on-site repairs and maintenance to meet customer SLAs
• Conduct root‑cause analysis and identify proper parts and solutions
• Manage stock and inventory of parts
• Educate customers on technical use and care of equipment
• Document work orders and service reports according to procedures
• Schedule and communicate on‑site visits and ETA with customers
• Perform light preventive maintenance and issue proactive detections
• Escalate issues when needed and report service data per procedures
• Maintain safety of equipment and vehicles per Health & Safety rules
• Attend training on new technologies and product releases
• Develop and maintain Master Certification level for elite expertise

Responsabilità

• 3–5 years in a similar field service or technical maintenance role
• Strong mechanical skills with hands‑on experience in machinery or fitness equipment
• Basic electronics/electrical troubleshooting knowledge
• Proven ability to identify, test, and resolve technical issues efficiently
• Experience with hand tools, measuring instruments, and mobile diagnostic apps
• Knowledge of IT networking or connected devices (a plus)
• Excellent time management and organizational abilities
• Experience managing service visits and maintenance orders
• Strong communication and customer service skills
• Teamwork mindset and commitment to continuous improvement

Requisiti fondamentali

• competitive salary (RAL 35,000–45,000)
• growth opportunities
• wellbeing focus
• equal opportunities employer
• training and certification
• supportive culture

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