User Support Service Operator | Space Programmes

WHO WE ARE

Etinars is a values-focused company with multi-year experience, specialised in the recruitment of professionals for niche markets, managing the full life-cycle of specialist and executive-level hires. At Etinars, we genuinely care about who you are and what you need. We place great emphasis on fostering robust, enduring connections built upon trust and transparency. Our approach ensures a swift journey, leading you hand in hand towards signing your next career step. WHAT WE ARE LOOKING FOR User Support Service Operator | Space Programmes Join our client’s international team in Rome (Anagnina Area), supporting operational services within programmes linked to European institutions and the space sector. Our client is a trusted leader in Space Services, with a proud history spanning over 55 years and a track record of supporting more than 50 space missions for world-renowned agencies like ESA and NASA. Their expertise covers the entire space lifecycle - from satellite testing and launch services to spacecraft operations, space surveillance, and data management - driving innovation in the New Space era. We are looking for a proactive and customer-oriented User Support Service Operator to join the team, able to work autonomously in a structured environment and collaborate effectively within an already well-defined team. For this role, relocation to Rome is mandatory for candidates living far from the area, unless they are able to commute regularly. A B2/C1+ level of English is required due to regular interactions with European stakeholders and documentation in English. Contract type: fixed-term, with the possibility to move to a permanent position depending on future opportunities. YOUR TASKS First Level Activities Acting as the first interface to users, managing email distribution in MS Outlook / ServiceNow ticketing system. Routing, assigning, tracing and monitoring requests in ServiceNow. Operations of Data Access and User Management Data Access management support User profiling verification and moderation, applying different policies. Handling data access requests involving manual intervention and ensuring approval within the expected timeline. Implementing data access rights as per applicable directives for new missions. Handling new project proposals, implementing the start-up process (user notification, registration of project). Managing data access rights/quota allocation (generation of an account or provision of access details) for datasets with restrictions. User Account management support (Identity Access Management / SSO) Supporting users’ account enquiries, providing dedicated information and instructions. Keeping users’ personal information up to date and consistent, preventing false country locations or generic institutions. Lock/unlock, activate/deactivate SSO accounts. Troubleshooting incompatibility with the ticketing system, ensuring data consistency among the different tools and keeping the relevant database(s) cleaned and aligned. Documentation & Reporting Official documents/procedures collection. Contribution to weekly and monthly reports. Internal working instructions creation and maintenance. YOUR SKILLS AND EXPERIENCE Strong customer orientation, proactivity, and strong interpersonal skills. Very good command of English (indispensable), including the ability to write and understand technical documentation predominantly written in English. Ability to adapt to an already well-defined team. MS Office suite and general knowledge of common office tools. Ability to work autonomously in a structured environment. Familiarity with ServiceNow (or similar ticketing tools) is considered a strong asset. Earth Observation knowledge is considered preferable. EXTRA INFORMATION Location: Rome (Anagnina Area), Italy Relocation: Relocation to Rome is mandatory for candidates living far from the area, unless they are able to commute regularly English: B2/C1+ required Contract type: Fixed-term, with the possibility to move to a permanent position depending on future opportunities Once we receive your CV, we will take time to evaluate it carefully. Should there be a match for this or other positions at Etinars, we will be in touch. At Etinars, we are committed to supporting a Diverse and Inclusive Community. If you meet the minimum criteria, you will be given the opportunity to demonstrate your abilities during the interview process.