Customer Service 100% - English (German & French)

Manpower ? We are currently recruiting a Customer Service Representative for an important and fast-growing international client, operating in a dynamic and highly competitive environment. The company offers an extremely international context, with a strong focus on innovation, customer experience, and continuous development. This is an exciting opportunity to join a business undergoing significant expansion, where you can contribute to building efficient processes and delivering outstanding service to a global customer base. ? Key Responsibilities - Provide timely and professional support to customers via email, phone, and chat in English, German, and French - Handle inquiries related to orders, deliveries, returns, and product information - Resolve customer issues efficiently while maintaining a high level of satisfaction - Collaborate with internal teams (logistics, sales, operations) to ensure smooth order processing - Maintain accurate records of customer interactions in CRM systems - Identify recurring issues and suggest improvements to processes and customer experience - Support peak periods and contribute to team targets and service level agreements (SLAs) Requirements - Fluency in English, German, and French (written and spoken) - Previous experience in a customer service or client-facing role - Strong communication and problem-solving skills - Ability to manage multiple tasks in a fast-paced environment - High attention to detail and organizational skills - Proficiency with CRM systems and standard office tools - Team-oriented mindset with a customer-first approach Nice to Have - Experience in an international or multilingual environment - Familiarity with order management or e-commerce platforms What We Offer - Dynamic and international work environment - Opportunities for professional growth and development - Competitive compensation and benefits package - Flexible working hours with start time between 7:30 and 9:00 - 40-hour work week - Supportive and collaborative team culture ? PLEASE REGISTER YOURSELF AND UPLOAD YOUR CV AT OUR OFFICIAL WEBSITE: IN ORDER TO PROCESS YOUR APPLICATION. Established in 1948 in Milwaukee, Wisconsin (USA), Manpower is a global leader in the human resources industry. Operating in 82 countries with a network of over 3,900 offices, the company supports the workforce needs of more than 400,000 clients worldwide. As specialists in the recruitment and selection of permanent and temporary professionals across all major economic sectors, we have been operating in Switzerland for over 60 years, employing more than 260 professionals across 37 locations nationwide. Branche: Uhrenherstellung und Luxusartikeln Funktion: Buchführung / Bankwesen / Finanzwesen