Technical Support Engineer

ph3Key Responsibilities /h3ulliProvide bpre-sales technical support /b to Sales Managers, distributors, installers, EPCs and key customers, including product selection, system configuration and technical solutions. /liliDeliver bafter-sales technical support /b, troubleshooting installation, commissioning, communication, software and product-related issues. /liliBuild and maintain strong technical relationships with key customers through regular meetings, visits and project support. /liliSupport bnew product launches, technical training, webinars, workshops and customer events /b in the Italian market. /liliCollect and communicate bcustomer requirements, market feedback and recurring technical issues /b to Product and RD teams. /liliSupport blocal product testing and validation /b, including firmware, software, compatibility and system integration testing. /liliMaintain and localise technical documentation such as manuals, FAQs, troubleshooting guides and training materials. /liliWork closely with Sales, Product, Service and RD teams to ensure timely resolution of customer and product issues. /li /ulh3Requirements /h3ulliBachelor's degree or above in bElectrical Engineering, Electronics, Renewable Energy, Automation /b or a related technical field. /liliRelevant experience in bsolar PV, inverter, battery energy storage or renewable energy systems /b is highly preferred. /liliGood understanding of PV systems, inverters, batteries, electrical systems and system commissioning. /liliPrevious experience in technical support, field service, application engineering or pre-sales engineering is preferred. /liliStrong troubleshooting and problem-solving skills. /liliComfortable communicating directly with installers, distributors, EPCs and professional customers. /liliStrong customer-service mindset and ability to manage technical issues independently. /liliGood communication and cross-functional collaboration skills. /liliWillingness to travel within Italy and occasionally within Europe. /lilibFluent Italian and good English skills /b are required. Chinese is preferred. /li /ul /p #J-18808-Ljbffr