Technical Lead - Application Support

Location: Roma, IT, 00154 Dieppe, CA, NB E1A 6P8 CA HOME, CA, __

Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. We have a longstanding commitment to Responsible Gaming (RG) that is engrained within our core business and the products we offer to customers and players worldwide. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit

Main Responsabilities

• Act as the technical lead for complex production issues and escalations
• Lead troubleshooting activities for critical incidents and major outages
• Coordinate root cause analysis with Engineering, QA, Architecture and DevOps teams
• Promote operational stability, risk mitigation, and service reliability
• Collaborate with Project Managers, Business Analysts, Solution Architects and other project stakeholders
• Provide technical leadership to a team of developers, coordinating day-to-day activities and assigning Jira tickets and tasks.
• Perform complex troubleshooting on the most critical and non-standard issues (e.g., performance incidents, service degradations), leveraging monitoring and observability tools (dashboards, alerts, logs, metrics, traces) to quickly identify and resolve root causes.
• Availability for 24/7 support to manage and prevent system downtime.
• Participate in agile ceremonies and contribute to continuous improvement processes.

Requirements

• Strong experience in Application Support or Production Support roles
• Solid background in enterprise backend systems and distributed architectures
• Proven experience handling high‑severity production incidents
• Strong team leadership skills, with the ability to mentor team members and proactively manage and resolve internal conflicts
• Ability to investigate logs, metrics, and system behaviour to isolate root causes
• Ability to understand and review complex codebases
• Experience with Docker/Kubernetes development.
• Experience with Spring Boot development.
• Knowledge of RESTful services.
• Knowledge of relational databases (preferably PostgreSQL; optionally DB2, Oracle).
• Knowledge of JMS (preferably ActiveMQ Artemis).
• Experience with Agile development processes.
• Fluent in English.

Nice To Have

• familiarity with ITIL processes (Incident, Problem, Change Management).

Qualification

Master’s degree in engineering computer science or a related area.

Soft Skills

• Ability to work in a team and interact with other departments.
• Strong problem-solving skills and ability to manage tasks autonomously.
• Proactive and self-motivated.
• Willingness to work in regulated, high-reliability environments.
• Clear and effective communication, especially under pressure
• Ability to prioritize and make decisions in critical situations

Success Profile

• Leading Complexity
• Leading People
• Leading the Business
• Leading Self

This information reflects Brightstar Lottery’s good-faith estimate of compensation for this position at the time of publication. Actual compensation will be determined in accordance with the applicable collective agreement and internal compensation policies. Factors that we consider include, but are not limited to, role, career level, performance, skills, level of expertise, experience, location, market competitiveness, and internal equity. The estimated starting compensation range is €______ – €______.

In addition to base salary, employees may be eligible for an annual performance-based bonus with a set target (% of salary) aligned with individual and company performance. Eligibility and payout may be prorated based on date of hire and service during the performance period or sales commission.

Other Benefits Offered

• Paid time off
• Health insurance, life insurance, and disability insurance
• Opportunities to volunteer your time to company-driven initiatives, employee networks or organizations of your choice
• Variety of well-being programs
• Retirement benefits including Supplementary Pension
• Additional benefits available depending on the seniority of the role
• Mobility Benefits
• Meal Vouchers

This position is governed by collective bargaining agreement, which regulates the main terms and conditions of employment, including minimum salary levels, classification, working hours, leave, and other employment rights.

Our hiring process is conducted in line with principles of pay transparency and equal pay. We do not request or rely on candidates’ salary history during the selection process.

All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.