Oracle EBS Manufacturing expert

ph3Senior Oracle EBS Manufacturing Support Analyst /h3 h3Role Overview /h3 pThe ERP Second Level Support (RUN) Senior Analyst will be responsible for providing advanced functional support and conducting in-depth root-cause analysis for complex Oracle EBS manufacturing-related incidents. /p pThe role will act as a subject matter expert across key Oracle EBS manufacturing modules, including Inventory (INV), Master Data Management (MDM), Work in Process (WIP), Manufacturing Configurator, Quality, MRP, ASCP, and Project Manufacturing. /p pWorking within the ERP Second Level Support team, the Senior Analyst will take end-to-end ownership of complex tickets, deliver effective functional solutions, implement preventive measures, and support continuous improvement across Oracle EBS processes. /p pThe role will also contribute to effective workload coordination, ticket prioritisation, and knowledge sharing across the analyst team, ensuring consistent service quality and uninterrupted support within a global Follow-the-Sun operating model. /p h3Core Responsibilities /h3 ul liTake end-to-end ownership of complex Oracle EBS incidents escalated from Triage and Junior Analysts, ensuring timely resolution within agreed SLA targets. /li liSupport ticket prioritisation and backlog management, particularly for high-severity incidents, ensuring alignment with business impact and service-level requirements. /li liAnalyse, design, validate, and implement functional fixes and workarounds, confirming solution effectiveness with relevant business stakeholders. /li liPrepare structured ticket handover documentation to ensure continuity across global Follow-the-Sun support teams. /li liCoordinate and prioritise activities across the analyst team to optimise resource utilisation, balance workloads, and maintain consistent service delivery. /li liConduct in-depth root-cause analysis for complex, recurring, and cross-module incidents. /li liIdentify underlying functional, technical, and process-related issues affecting Oracle EBS operations. /li liDefine corrective actions and support the implementation of preventive measures to improve system stability and reduce recurring incidents. /li liIdentify patterns and opportunities for Oracle EBS configuration, process, and operational improvements. /li liShare findings and recommendations with ERP Product Specialists and relevant business stakeholders. /li liCollaborate with ERP Product Specialists when additional expertise is required or issues extend beyond the functional support scope. /li liEscalate unresolved issues to the ERP Tech Factory, providing comprehensive documentation of analysis, troubleshooting, and resolution attempts. /li liProvide regular updates on solution design, ticket progress, and resolved incidents to the Shift Manager and relevant stakeholders. /li liWork closely with the Domain Head, Junior Analysts, ERP Tech Factory, and Product Specialists to ensure effective escalation and resolution processes. /li liParticipate in cross-functional stand-ups and collaboration sessions to remove blockers and accelerate cross-module issue resolution. /li /ul h3Governance, Testing Knowledge Management /h3 ul liMaintain and enhance functional documentation, troubleshooting guides, and known-error records. /li liSupport regression testing, User Acceptance Testing (UAT), and hypercare activities to ensure operational readiness for system releases. /li liPromote the effective use of ServiceNow, Oracle EBS, SharePoint, and other supporting tools for ticket management and knowledge sharing. /li liContribute to the development of best practices and standardised support processes. /li liShare knowledge and provide guidance to Junior Analysts and wider support teams. /li /ul h3Qualifications /h3 h3Experience /h3 ul li3-5 years of experience in Oracle EBS functional support or related ERP functional roles. /li liEstablished expertise in at least one Oracle EBS manufacturing-related module. /li liExperience managing complex, unstructured, and cross-module incidents. /li liStrong understanding of end-to-end business processes associated with the relevant Oracle EBS modules. /li liExperience with incident management, functional troubleshooting, and root-cause analysis. /li liPractical experience delivering low-risk functional configurations in line with fit-to-standard principles. /li /ul h3Technical Functional Skills /h3 ul liStrong functional knowledge of Oracle EBS manufacturing processes and relevant modules. /li liAdvanced analytical and problem-solving capabilities. /li liAbility to identify root causes and translate findings into effective corrective and preventive actions. /li liUnderstanding of ERP support processes, SLAs, and incident prioritisation. /li liAbility to collaborate effectively with technical and functional teams across multiple business areas. /li liStrong communication and stakeholder management skills within an international environment. /li /ul h3Nice-to-Have Experience /h3 ul liExperience working within a Follow-the-Sun or shift-based global support model. /li liFamiliarity with ITIL-aligned incident management processes and tools, including ServiceNow. /li liPrevious experience supporting ERP environments within manufacturing or industrial organisations. /li liKnowledge of continuous improvement methodologies and preventive maintenance approaches. /li liExperience working with Oracle EBS integrations and cross-functional business processes. /li /ul /p #J-18808-Ljbffr