Automotive Technical Delegate / Flying Doctor

Overview

In this role, you will serve as the escalation expert for complex vehicle issues, supporting dealerships and repairers on-site and remotely. You will diagnose electrical, electronic, and drivability faults to enable first-time-right repairs, leveraging OEM tools and technical documentation. You'll document findings clearly, coach technicians, and contribute to continuous improvement by feeding back recurring issues. This position fits within MSX's mission to transform client operations through tech-enabled, sustainable solutions and cross-functional collaboration.

Responsabilità

• Support dealerships and repairers on-site and remotely
• Diagnose and resolve complex electrical, electronic, and drivability faults
• Use OEM tools (wiTECH, DiagBOX) for diagnostics, flashing, and parameterization
• Identify root causes using wiring diagrams and technical documentation
• Support both individual cases and wider technical issues across fleets
• Create clear technical reports and case updates
• Coach technicians and provide hands-on guidance
• Feed recurring issues into continuous improvement

Requisiti fondamentali

• Strong experience in automotive diagnostics / technical support / workshop or field service
• Proven ability to fix complex electrical/electronic faults
• Hands-on use of OEM diagnostic tools
• Confidence reading wiring diagrams and technical documentation
• Experience working with workshops, engineering, or technical teams
• Ability to support and guide technicians
• Preferred: field-based or multi-site support, multi-brand exposure with OEM/importer technical support background
• coaching and mentoring
• clear communication
• problem solving
• OEM diagnostic tools (wiTECH, DiagBOX)
• root cause analysis
• guided diagnostics