Director Front of the House

pstrongBegin Your Rosewood Journey /strong /ppThe Rosewood Rome currently seeks a strongDirector Front of the House /strong for the most exciting preopening project in the eternal city of Rome. /ppstrongCandidate Profile - Education and Experience /strong /pp2-year degree from an accredited university in Hotel Management, Hospitality, Business Administration or related major; 4 years’ experience as a leader in the guest services, front desk, guest relations and related professional area. /ppInternational and pre-opening experience preferred background. /ppFluent English and Fluent Italian. /ppstrongJob Summary /strong /ppDirects and supports the Rooms front of the house operation, including Front office, Guest Relation and Concierge, Butler and VIP clienteling services. Responsible for all front of the house functions. Areas of responsibility include Bell Staff, Concierge, Switchboard Operations, Guest Relations and Front Desk. /ppAs a division head, directs and works with managers and associates to successfully execute all front of the house operations and strives to continually enhance and exceed guest and associate satisfaction. /ppstrongCORE WORK ACTIVITIES /strong /ph3Leading Front of the House Team /h3olliCreates solid SOPs and training manuals for the room’s operation team. Ensures all preopening activities, such as the critical path is followed in a timely manner. /liliUtilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity and leads by example. /liliServes as a role model to demonstrate appropriate behaviours with a hands-on leadership style. /liliSupervises and manages associates. Manages all day-to-day operations. Understands associates positions well enough to perform duties in leader or associate absence. /liliEstablishes and maintains open, collaborative relationships with the team and ensures the team does the same within the team. /liliEnsures recognition of associates is taking place across areas of responsibility. /liliCommunicates performance expectations in accordance with job descriptions for each position and monitors progress. /liliCelebrates successes and publicly recognizes the contributions of team members. /liliAchieves and exceeds goals including performance goals, budget goals, team goals, etc. /liliManages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers daily. /liliDevelops specific goals and plans to prioritize, organize, and accomplish your work. /liliKeeps team focused on the critical components of operations to drive guest satisfaction and the desired financial results. /liliConducts daily briefs and weekly department meetings. Embraces a clear and consistent communication regarding hotel strategies, goals and desired results. /liliReviews staffing levels to ensure that guest service, operational needs and financial objectives are met. /liliUnderstands the impact of the Rooms operations in overall property financial and performance goals. /liliManages department controllable expenses to achieve or exceed budgeted goals. /li /olh3Managing Projects and Policies /h3olliEnsures compliance with all Rooms policies, standards and procedures. /liliEnsures property policies are administered fairly and consistently; disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. /li /olh3Ensuring Exceptional Customer Service /h3olliProvides services that are above and beyond for customer satisfaction and expectations. Must be well trained in Forbes 5 star and LQA standards and has natural talent in training people. /liliImproves service by communicating and assisting individuals to understand guest wishes to anticipate and personalize stay, providing supporting guidance, genuine feedback, and individual coaching when needed. /liliActs as role model in the Front of the House and creates an inspiring and positive atmosphere for guest relations. /liliEmpowers associates to provide excellent customer service. /liliEngages daily with guests, reviews daily with team guest satisfaction results and other data to identify areas of improvement. /liliSupports team actively and follows up personally in case of guest complaints. /liliObserves behaviours of associates by ensuring diversity and inclusion is respected at all times. /li /olh3Managing and Conducting Human Resource Activities /h3olliIdentifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. /liliProvides guidance and direction to subordinates, including setting performance standards and monitoring performance. /liliEstablishes challenging, realistic and obtainable goals to guide operation and performance. /liliSolicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns. /liliEnsures employees are treated fairly and equitably. /liliManages employee progressive discipline procedures for Front Office Staff. /liliAdministers the performance appraisal process for direct report managers. /liliInterviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation. /li /olh3Additional Responsibilities /h3olliProvides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. /liliAnalyses information and evaluates results to choose the best solution and solve problems. /liliInforms and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. /liliIdentifies and analyses Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence. /li /olpstrongAbout Us /strong /ppLocated in the former headquarters of Italy’s Banca Nazionale del Lavoro (BNL) overlooking the iconic Via Veneto, Rosewood Rome will encompass three historic buildings, each of which were originally built in the early 1900s. The crown jewel of the project will be the reimagination of the former BNL headquarters, the main unit of the development that was initially designed by renowned Italian architect and urban planner Marcello Piacentini. The design will take influence from the hotel’s location overlooking Via Veneto, one of Rome’s most elegant streets and a symbol of the celebrated Federico Fellini film, La Dolce Vita, with elegant interiors that blend timeless style with contemporary comforts. In keeping with Rosewood’s guiding Sense of Place philosophy, Rome’s relaxed ambiance and devotion to dolce far niente, or the art of “doing nothing,” will influence the hotel’s design concept, which will mix traditional architectural elements with modern décor and detailing to create a sophisticated environment for the ultimate life of leisure. /ppUpon completion, Rosewood Rome will offer 157 accommodations, including 44 suites. Home to three dining outlets, including a contemporary Italian bistro, a lobby bar and café and a rooftop bar with a terrace with sweeping views of the city, the hotel will serve as a luxurious escape for locals and visitors alike. Additional amenities include a subterranean experience within the bank’s original vault featuring a modern Roman Bathhouse and Sense, A Rosewood Spa, located on the rooftop which will feature four dedicated treatment rooms and a wellness terrace with a reflecting pool and dynamic fitness centre. Dedicated event spaces will encompass three meeting rooms and a grand ballroom. /p #J-18808-Ljbffr