Campaign Program Manager - After Sales & Supply Chain

Stellantis is a leading global automaker and mobility provider that offers clean, connected, affordable and safe mobility solutions. Our Company’s strength lies in the breadth of our iconic brand portfolio, the diversity and passion of our people, and our deep roots in the communities in which we operate. Our ambitious electrification and software strategies and the creation of an innovative ecosystem of strategic, game-changing partnerships are driving our transformation to a sustainable mobility tech company.

The driving force behind us is the diverse and talented group of men and women around the world who bring their passion and experience to their work every day. And while we are a truly global organization, we remain deeply rooted in the communities in which we operate and where our colleagues live and work.

With industrial operations in nearly 30 countries, Stellantis could consistently exceed the evolving needs and expectations of consumers in more than 130 markets, while creating superior value for all stakeholders.

Mission

The Manager of Campaign Program is responsible for leading the activities necessary to prepare to launch a campaign to the field . Relevant Field Action types include Safety Recalls and Emissions Recalls.

Main Responsibilities

• Provides a parts heads-up and kick-off document to the extended team
• Sets up component kits and works cross-functionally if revisions are required
• Obtains spare parts agreement from the supply chain team
• Manages internal Campaign Execution Tools (ereca/esigi/wirace) and acts as the main point of contact for these systems
• Responsible for generating the vehicle identification number (VIN) list in the company system (Sagai)
• Sets up phasing and VIN segmentation by defined parameters
• Defines parts requirements by VIN for each campaign
• Ensures data accuracy in the system and investigates any potential issues that may arise
• Leads improvements to internal campaign management tools CaDET and acts as the business interface with IT
• Develops an understanding of vehicle VIN involvement across different markets; coordinates parts management plans with Purchasing and technical service teams
• Responsible for research and analysis of recall closure-related issues, including system interactions and data flows between internal tools and corporate systems
• Support the refinement, continuous improvement and implementation of recall administration processes and documentation
• Create communications to the customer and dealers
• Work with cross functional teams (e.g. Engineering, Quality, Service, Purchasing, After Sales, Warranty , Finance , etc.) to ensure the necessary technical information’s & Communication package to execute field action is available in due time at the right level of maturity
• Acts as process/system owner and provides back-up

Requirements

• +5 years experience
• Good multicultural behavior & relationship
• Structured and organized
• Flexibility & Adaptability
• Fluent in English
• MS Excel
• Appreciated : Knowledge of/ ERECA / E SIGI and Warranty system / SAP/DAPIS
• Appreciated : experience in After Sales

At Stellantis , we assess candidates based on qualifications, merit and business needs. We welcome applications from people of all gender identities, age, ethnicity, nationality, religion, sexual orientation and disability. Diverse teams will allow us to better meet the evolving needs of our customers and care for our future.

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