Assistant Front Office Manager - Palazzo Cordusio Gran Melià Hotel

ppSupport the department head in developing and implementing the departmental strategy established at the hotel, committing to achieving excellence in customer satisfaction and optimizing the economic and human resources under their responsibility. /p h3Responsibilities /h3 ul liCoordinate and support daily Front Office operations, ensuring efficient service and compliance with company standards /li liSupervise check-in/check-out procedures, cash handling, and guest requests /li liHandle guest complaints and ensure high levels of customer satisfaction by anticipating needs /li liMaintain effective communication with housekeeping and other departments /li liDrive upselling activities and contribute to revenue targets /li liEnsure adherence to operational procedures, quality standards, and safety regulations /li liSupport team management, including training and staff development /li liAssist in budget control and cost management within the department /li /ul h3Qualifications /h3 ul liDegree or diploma in Tourism, Hospitality, or a related field preferred /li liAdvanced English (a third language is a plus) /li liMinimum 2 years of experience in a similar role (or 1 year in Front Office for internal candidates) /li liKnowledge of hotel management systems and Microsoft Office /li liStrong communication, organizational, and problem-solving skills /li liTeam-oriented mindset with a strong customer service focus /li /ul h3Equal Opportunity and Diversity /h3 pAt Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally. /p pWe promote our commitment to equality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe diversity and inclusion among our employees are essential for our success as a global company. /p pAdditionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is “Towards a sustainable future, from a responsible present”. Thanks to all our collaborators, we make it possible. /p /p #J-18808-Ljbffr