Customer Operations Specialist - Italy

ppbAbout Blank /b /ppBlank is a company backed 100% by Crédit Agricole Group, the world's 10th-largest banking group, and supports all self-employed professionals by meeting their specific needs.bHow? /b By combining a professional bank account with administrative and financial management tools.bOur mission is clear: /b to ease professionals day-to-day work through a responsive and easy to use application. Blank gives them every chance of success! /ppbOur added value : /b /ppbUltra-fast account opening /b – get started in just 5 minutes. /ppbSmart tools for an easy and fast company management /b – create and send estimates, pro forma invoices, and e-invoices (soon) in a simple click. /ppbDedicated customer support /b – our team provides immediate and human assistance. /ppbComprehensive insurance coverage /b – tailored protection for the real risks self-employed professionals face: accidents, professional liability, and more. /ppbTo sum up, Blank's value proposition is to give professionals all the relief they need to focus on and grow their business, and succeed. /b /ppbOur ambition? /b We want to continue accelerating our strong growth in the Italian Market! /ppbOur team: /b We protect and enable the company’s growth by ensuring robust and efficient KYC/KYB operations, with a strong focus on business client onboarding, regulatory checks, and screenings. At the same time, we drive customer success and support by guiding prospects through the onboarding journey, resolving issues quickly, and helping clients unlock the full value of our services. We continuously improve our processes to provide a seamless, compliant, and client-centric experience. We work closely with marketing, product, compliance, and external providers to ensure every step of the customer journey - from onboarding to long-term relationship - is smooth, compliant, and value-driven. In order to help you integrate with the team we offer you: /pullibA great deal of autonomy /b to proactively make proposals, implement them quickly and observe the results; /lilibA hands-on onboarding process /b and support from experienced colleagues; /lilibA progression in an agile environment /b, with the opportunity to create and consolidate your own position and modulate it according to your preferences and skills; /lilibExposure to the fintech ecosystem /b and regulatory best practices. /li /ulpbYour mission : /b /pullibAnalyze information and documentation provided during the client onboarding funnel /b, if needed also contacting clients, in order to ensure the completeness and compliance of the informations; /lilibProvide stellar client support, /b helping them with account-related inquiries, as well as with account creation requests; /lilibHelp shaping our processes /b and collaborate in the development of the operations team; /liliAct as bpoint of contact for our external support suppliers. /b /li /ulpbWhat you’ll bring: /b /pulliYou have at least 1byear of experience /b in a similar role; /liliYou have a bstrong analytical mindset /b and enjoy working in a team; /liliYou can badapt to different processes /b and demonstrate bautonomy /b in your work; /liliYou are bempathetic /b and thrive in bcommunicating with prospects and customers /b on a daily basis; /liliYou are Italian native or bilingual, and fluent in English. Knowledge of French is a plus; /liliExperience in fintech would be a plus. Knowledge of Hubspot and Google Sheets would be a big plus. /li /ulpbWhat we offer: /b /ppWe defend the same values for our clients as we do for our team mates: expertise, pragmatism, proximity, optimism and, of course, freedom and ambition!br/ /pulliA bpermanent contract /b andbcompetitive salary /b based on your profile and experience. /lilibTickets /b brestaurant /b at Edenred: €5.4 per working dayentirely paid by Blank. /lilibHealth protection: /b a complementary and extensive health coverage provided by UniSalute. /lilibHybrid remote /b, 2 days/week; Blank covers 100% of the costs incurred up to a maximum of €400 every two years per employee. /lilibTraining /b package. /li /ulpbThe hiring process: /b /pullibFirst interview /b with Stefano, Customer Operations Manager - 45 minutes /lilibTechnical interview /b with Stefano and Julien, Country Manager Italy - 1 hour /lilibMeeting /b bthe team /b at the office and chat with Fabio, CEO - 1 hour /liliPotential reference check /li /ulpAt Blank, we celebrate diversity as an opportunity for growth and corporate enrichment. In our company, we promote personal uniqueness and individuality, and we do not discriminate based on disability, neurodiversity, gender identity, biological sex, sexual orientation, marital status, parental status including pregnancy, age, ethnicity, origin, religion, political ideology, or other characteristics. Our selection processes are based solely and exclusively on the merit, professionalism, attitude, and talent of each individual. /p /p #J-18808-Ljbffr