Technical/Trainning/Warranty Manager

About the Company

GWM (Great Wall Motor) is a global intelligent technology company with fully integrated capabilities across design, R&D, manufacturing, sales and service. Product portfolio includes GWM HAVAL, GWM WEY, GWM TANK, GWM ORA, GWM POER, and GWM SOUO, covering SUVs, pickups, new energy vehicles, motorcycles, heavy-duty trucks, and luxury off-road vehicles for diverse mobility needs.

About the Role

Build and run the technical/training/warranty function and team of the company, report to the head of aftersales&spare-parts department.

Responsibilities

• Responsible for the construction of technical management/training/warranty and claim process and team building;
• Responsible for technical support and quality system and warranty system construction;
• Responsible for the formulation of KPI of technical quality team and service stations;
• Responsible for the implementation of technical quality business plan;
• Responsible for the formulation and implementation of training plans;
• Responsible for setting up the training classes;
• Responsible for KPI development of warranty team;
• Responsible for warranty business planning and warranty management of service stations and dealers;
• Undertake related tasks of the department;

Qualifications

• Fluent English and Italian.
• Experience in the OEM or distributor same position in European market mainstream vehicle brands.

Required Skills

• Customer-Centric Mindset & Empathy
• Leadership & Team Management
• Communication & Interpersonal Skills
• Problem-Solving & Critical Thinking
• Adaptability & Resilience