AFR Import Ops/CS Specialist

ph3About Air Freight Operations /h3 pThe Air Freight Operations team plays a pivotal role in managing the import and export of goods by air. Their primary objective is to create and maintain efficient processes, guaranteeing the seamless movement of goods by collaborating with Airline partners, Procurement and Capacity management, network offices, vendors, and customs brokers, ultimately contributing to profitability. /p h3About Air Freight Operations /h3 pThe Air Freight Operations team plays a pivotal role in managing the import and export of goods by air. Their primary objective is to create and maintain efficient processes, guaranteeing the seamless movement of goods by collaborating with Airline partners, Procurement and Capacity management, network offices, vendors, and customs brokers, ultimately contributing to profitability. /p h3Job Summary /h3 pAs an integral part of the Air Freight Operations team, the role involves advancing import operational activities in alignment with the organization’s overarching goal. The focus is on delivering an exceptional customer experience, fostering collaboration with network offices, working on CW1 tool, and maximizing profitability through rigorous adherence to regulatory compliance. /p h3Key Responsibilities /h3 h3Operational Excellence /h3 ul liEnhance operational processes to foster consistent volume growth. /li liSpearhead the implementation of new initiatives for maximizing operational efficiency. /li liCollaborate closely with network offices to ensure optimal capacity procurement and utilization. /li liManage Delivery Order issuance and oversee Shipment Execution, including accurate invoicing, cost booking, claims handling, and customer complaint resolution with an intensely customer-centric approach. /li liImplement CW1 Best Practices, including milestone updating and utilization of CW1 tools. /li liImplement and monitor key performance indicators (KPIs) to measure operational performance and drive improvements. /li liManage and update your shipments via CW1 search grids and tasks. /li liEfficiently address Inter-Company Issues and customer disputes to contribute to a healthy P L result. /li liTaking complete responsibility for independently managing customer accounts, guided by both supervisor and manager, following the 'one file, one operator' approach. /li liBe Proactive and Ensure Timestamp for Completeness Timeliness /li liManage Complaints, Claims, Compliments - be responsive and available. /li liDrive the implementation of sustainable environmental practices within the air freight operations, contributing to corporate social responsibility goals. /li /ul h3Stakeholder Management /h3 ul liOversee end to end process for a specific set of customers from booking to delivery. /li liCultivate and manage customer relationships, addressing grievances and ensuring overall billing quality and timeliness. /li liOversee relationships with multiple carriers, vendors, customs brokers, and network partners. /li /ul h3Customer and Network Support /h3 ul liRegister complaints related to all export shipments. /li liExecute and support day-to-day export operations deliverables. /li liReconcile and resolve network issues. /li liCommunicate frequently with sales and support functions. /li /ul h3COMPETENCIES /h3 h3Functional Competencies /h3 ul liProduct Knowledge: Thorough knowledge of products, services, and logistics industry. /li liCustomer Service: Strong customer service skills to address inquiries, provide updates, and resolve issues related to shipments. /li liTechnology Proficiency: Implementing CW1 and other tools for optimizing operations. /li liCustoms Regulations Acumen: Understanding of customs procedures, tariff and international trade laws for industry regulations and standards. /li /ul h3Behavioral Competencies /h3 ul liAgility: Ability to adapt quickly to changing operational needs and environments. /li liContinuous Learning: Willingness to learn and improve skills to enhance performance. /li liAttention to Detail: Consistently maintaining accuracy and precision in tasks and documentation. /li liQuality Orientation: Commitment to delivering high-quality results and services. /li liInitiative: Taking proactive steps to improve processes or address issues. /li liTeam Collaboration: Collaborating across teams for smooth operations. /li /ul h3WHO CAN APPLY? /h3 h3Must Have /h3 ul li2-3 years of experience in the logistics, transport, airline, or BPO industry for Executive/Sr. Executive. /li li3-4 years of experience in the logistics, transport, airline, or BPO industry for AM/DM. /li liBachelor’s degree. /li liBasic problem-solving skills to address common challenges. /li liProficient in Email writing and verbal communication with internal and external coordination. /li liEfficiently manage tasks to meet deadlines and priorities. /li /ul /p #J-18808-Ljbffr