Technical/Trainning/Warranty Manager

pbr / /ppstrongAbout the Company /strong /ppbr / /ppstrongGWM (Great Wall Motor) /strong is a global intelligent technology company with fully integrated capabilities across strongdesign, RD, manufacturing, sales and service. /strong Product portfolio includes strongGWM HAVAL, GWM WEY, GWM TANK, GWM ORA, GWM POER, and GWM SOUO /strong, covering SUVs, pickups, new energy vehicles, motorcycles, heavy-duty trucks, and luxury off-road vehicles for diverse mobility needs. /ppbr / /ppstrongAbout the Role /strong /ppbr / /ppBuild and run the technical/training/warranty function and team of the company, report to the head of aftersalesspare-parts department. /ppbr / /ppstrongResponsibilities /strong /ppbr / /pulliResponsible for the construction of technical management/training/warranty and claim process and team building; br / /liliResponsible fortechnical support and quality system and warranty system construction; br / /liliResponsible forthe formulation of KPI of technical quality team and service stations; br / /liliResponsible forthe implementation of technical quality business plan; br / /liliResponsible forthe formulation and implementation of training plans; br / /liliResponsible forsetting up the training classes; br / /liliResponsible forKPI development of warranty team; br / /liliResponsible forwarranty business planning and warranty management of service stations and dealers; br / /liliUndertake related tasks of the department; br / /li /ulpbr / /ppstrongQualifications /strong /ppbr / /pulliFluent English and Italian. /liliExperience in the OEM or distributor same position in European market mainstream vehicle brands. /li /ulpbr / /ppstrongRequired Skills /strong /ppbr / /pulliCustomer-Centric Mindset Empathy /liliLeadership Team Management /liliCommunication Interpersonal Skills /liliProblem-Solving Critical Thinking /liliAdaptability Resilience /li /ul