Senior Customer Success Engineer

ppVeeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands. /p h3About The Role /h3 pThe ideal candidate will be naturally collaborative, articulate, extremely organized, have a solid technical understanding of Veeam products, and motivated by maximizing customer success and outcomes. Soft skills combined with technical skills are key in this role. As a Customer Success Engineer, you are the primary technical owner driving long-term customer outcomes across the Veeam Data Platform. You’ll lead onboarding, adoption, and optimization; proactively identify churn risk, migrations, and upsell opportunities; and apply deep disaster recovery and resilience (DRR) expertise to conduct recovery simulations, DRMM assessments, and quarterly resilience reporting for measurable customer value /p h3What You’ll Do /h3 ul liConfigure customer accounts; customize backup policies and storage; facilitate onboarding; orient stakeholders; walk through admin portals; introduce support channels. /li liIdentify migration opportunities; analyze usage and environment; conduct success planning and strategy sessions; align business outcomes with product adoption. /li liConduct assessments; build protection plans; recommend software products and architectures across the Veeam Data Platform. /li liRun recovery simulations; apply the Veeam Data Resilience Maturity Model (DRMM) to track and report resilience posture; deliver quarterly resilience reports. /li liMonitor signals to detect churn risk early; define mitigation plans; partner on renewal strategy with actionable technical insights. /li liBuild business cases; define TCO; articulate value propositions for expansion; schedule checkpoint reviews with stakeholders. /li liEngage CISO/CIO stakeholders with clear risk, status, and opportunity updates; support context for executive discussions and roadmap alignment. /li liCollaborate on marketing-informed campaigns and plays to drive adoption and expansion. /li liOperate with a long-term account assignment model tied to ARR and growth potential, typically covering 5-50 Enterprise and Commercial-Named accounts with $100K+ ARR. /li liOwn the technical success plan and adoption roadmap; influence pricing, commercial terms, and renewal terms in partnership with Sales and CS leadership /li /ul h3What You’ll Bring /h3 ul li5+ years in customer-facing engineering roles focused on data backup and recovery (e.g., Technical Consulting, Pre-Sales SE, Technical Account Manager); this is a mid-level role. /li liAdvanced level of English /li liHands-on expertise across operating systems, virtualization, storage, scripting/automation, cloud platforms, and DRR best practices. /li liStrong experience designing and executing protection plans, migrations, and recovery simulations; familiarity with Veeam platform capabilities is a plus. /li liVMCE certification required (may be completed post-hire within an agreed timeframe). /li liPreferred industry certifications: AWS Solutions Architect (Associate/Professional), Microsoft Azure Administrator or Solutions Architect Expert /li liProven ability to translate business outcomes into technical adoption roadmaps and measurable value. /li liExecutive stakeholder engagement skills (CISO/CIO) with the ability to synthesize technical, business, and risk signals into clear recommendations. /li liExcellent communication, cross-functional collaboration, and stakeholder management skills. /li /ul pPlease note: If the applicant is permanently located outside of Italy, Veeam reserves the right to decline the application for the position. Remote work is only possible for employees located in Italy. /p h3What You’ll Get /h3 ul li26 paid vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares /li liStatutory pension and illness coverage via INPS contributions /li liPrivate medical insurance for employees and dependents /li liLife and disability insurance with enhanced coverage /li liAccidental death and disability coverage with increased benefit for Dirigenti roles /li liOpportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning /li /ul h3Pay Transparency /h3 pCompensation for this role reflects total target compensation (TTC), including base salary and a performance-based bonus. For roles with a commission plan, compensation reflects on-target earnings (OTE), including base salary and variable commission. /p pThis role is governed by the applicable National Collective Bargaining Agreement (CCNL): Contratto Collettivo Nazionale di lavoro per i dipendenti da aziende del Terziario della Distribuzione e dei Servizi. /p pVeeam does not request or consider salary history during the hiring process. /p h3Compensation Range /h3 p€63.000—€117.000 EUR /p pVeeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential. /p pPersonal data collected during the recruitment process will be processed in accordance with our Recruiting Privacy Notice, which explains how your information is collected, used, and handled in connection with hiring activities. By applying for this position, you consent to this processing. /p pBy submitting your application, you confirm that the information provided, including any supporting documents, is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification may result in disqualification from consideration or, if discovered after employment begins, termination of employment. /p /p #J-18808-Ljbffr