Sales Associate - Full Time (M/W)

To prepare for the future, we look to the past. As a new reality sets in at KENZO, Artistic Director Nigo reconnects with the values entrenched in the early beginnings of the Maison: designer fashion created for real life, imbued with the playful urbanity of Kenzo Takada’s timeless legacy. A creative exchange, KENZO becomes an evolving dialogue between the pop culture of the founder’s heritage and the street culture inherent to Nigo.

Through Nigo’s instinct for contemporary design, a new vision takes shape at KENZO: ‘real-to-wear’, a genuine wardrobe founded in the authentic desires of the post-digital mentality. It is a realistic approach to fashion, which transcends the conventional labels of ‘formal’, ‘casual’ or ‘street’ in favour of the syntheses that make up real wardrobes today.

A series of encounters take place: the everlasting codes of KENZO are considered through an instant lens, the ‘Jungle’ fashion of its founder is distilled into succinctly covetable items, and a new sense of exclusivity heightens the universal appeal key to the Maison’s history. In the encounter between the founder and the heir, the core of KENZO is amplified: unconventional fashion for the future rooted in the permanence of its past. As a sales associate for Kenzo outlet Serravalle, you will be an Ambassador of the brand, effectively providing a great customer journey by building and maintaining loyal clients to maximise profitability and productivity.

KEY RESPONSIBILITIES:

• Welcome all our clients to the Store ensuring the client feels comfortable in the environment.
• Greet our clients and build a relationship with them to assist in selecting the right products for them whilst maintaining the rapport and offering advice
• Introduce additional complementary products targeted to your client and share product knowledge.
• Process the sale in a confident and professional manner whilst maintaining the relationship with the client
• Gather and collate the client’s CRM details to maintain the relationship and build the client book ensuring a personal follow-up with the client
• Maintain store standards on stock and adhere to the visual merchandise guidelines promoting the Kenzo image
• Exceed all behavioural requirements in the Store adhering to the dress code and appearance guidelines as indicated by the Store Manager
• Actively drive your product knowledge by keeping up to date with fashion trends, participating in in store training, updating yourself on all product lines and searching out relevant information on products
• Support the control and management of stock

A business contributor :

• Achieve sales targets and KPIs and contribute to the Point of Sales’ action plans
• Communicate high quality feedbacks to Managers (in Store)
• Be aware of business environment including local competition (participate in the collection of rankings, turnover and know the best practices, best sellers, etc.)

A client developer :

• Master the selling ceremony (from welcoming to after sales services) to all Clients
• Master a perfect knowledge of product’s information (collection, season, composition, etc.) and brand storytelling
• Build customer loyalty and engagement by developing long-term relationships (date collection, thank you cards, invitations, etc.)
• Create and optimize strong connections with personal shoppers, personal stylists, conciergeries, etc.)

A buddy and team player :

• Demonstrate team spirit and help others improve their skills (especially towards new joiners)
• Demonstrate autonomy and commitment to guarantee a business continuity at any time

A brand promoter (Clients) :

• Emb ???
• Ensure that the standards of the Point of Sales uphold brand image (VM, cleaning, maintenance, etc.)
• Develop a deep fashion culture and awareness (products, fashion trends and competitors)

Know-how-to-be :

• Respect uniform and grooming guidelines at any times
• Able to adapt one’s communication to each client profile
• Demonstrate a perfect know how-to-be and a positive mindset in any circumstances (politeness, body language, vocabulary, etc.).

English mandatory.

Part time : 40 hours/week

Starting date : As soon as possible