Field Service Representative - Italy

ppSelect how often (in days) to receive an alert: /ppbCompany: /bGulfstream Aerospace Corporation /ppbField Service Representative - Italyin GAC Savannah /b /ppMust have the ability to legally reside and be employed in Rome, Italy and/or the European Union countries without visa sponsorship. Necessary to speak English. Multiple languages preferred but not required. EASA License B1/B2 or an FAA AP required. Experience with Gulfstream and multiple Gulfstream aircraft types preferred. /ph3Education and Experience Requirements /h3pBachelor's Degree Aviation maintenance or related curriculum or equivalent combination of education and experience sufficient to successfully perform the essential functions of the job. 5 years combined experience. AP (FAA Airframe and Powerplant) license preferred. /ppbPosition Purpose /b:The Field Service Representative (FSR) is the customer's regional contact for obtaining technical guidance from Gulfstream's Customer Support network. The FSR, working with minimal supervision, is responsible for facilitating comprehensive, professional, and timely solutions to customer's technical issues/needs. /ph3Job Description /h3h3Principle Duties and Responsibilities:Essential Functions /h3ulliTechnical expert that primarily provides customer Aircraft On Ground (AOG) non-AOG Support in person, or via phone/email. During AOGs, assesses and identifies local operator’s technical abilities to support transient GAC aircraft and coordinates support between TechOps, FAST, vendor’s reps, and customer. Subject Matter Expert (SME) in local customs/traditions to help resolve technical support events. /liliWork with Customer Operational Readiness (COR) to ensure a smooth transition of EIS deliveries by supporting COR briefings and addressing all issues and discrepancies associated with new aircraft operations. /liliTechnical liaison between Gulfstream and customer, maintaining clear communications of aircraft support status during events. Escalates sensitive customer technical issues/complaints to GAC Management facilitating mutually beneficial resolutions. Face to Face interactions with operators on technical issues and support events in region. /liliRegional contact for obtaining technical support from Gulfstream’s Customer Support. Provide problem resolution support for all of Gulfstream product lines by organizing and managing logistics, resources and vendors to repair aircraft anywhere in the world on any day and at any time. /liliProvide guidance to customers on complex technical tasks and the proper installation, service, repair, replacement, modification and maintenance of equipment and/or systems which are part of or are used in conjunction with all company products. /liliTechnical data gathering/communication including: Service Fleet Status squawks for technical event troubleshooting actions details; Operational difficulties and recommended changes to procedures or systems; Submit Abnormal Situation Reports (ASR) when scheduled passenger trips are impacted due to significant incidents, accidents and operational events; Technical information related to maintenance and operational problems for correction and resolution; Coordinates non-technical requests and escalations to Account Managers or responsible business units. /liliResponsible for developing skills and experience associated with the responsibilities of a Sr Field Service Representative. /liliProvide the Operations Manager with timely and accurate reports regarding any significant issues, events and changes to assigned area customers, as well as, recommendations for authoring, maintaining, and editing Field Service Departmental Standard Operation Procedures (SOPs) to reflect Job responsibilities, accuracy, and improvements based on lessons learned. /li /ulpPerform other duties as assigned. /ph3Other Requirements /h3ulliA P license and 4 years of related aircraft experience in addition to 5 years combined experience in following area(s) may offset the Bachelor degree: GAC FSR, GAC EIS Rep, TechOps Specialist, Technician whom maintain/repair one or more GAC A/C including scheduled or unscheduled maintenance, AOG, logistics, and routine servicing. /liliFormal maintenance training on all in-production Gulfstream model aircraft highly desirable. /liliUse/apply technical data (manuals, drawings, schematics, etc.). /liliIntegrated digital avionics and electrical systems maintenance and diagnostics experience is highly desirable. /li /ulpbAdditional Information /b /ppRequisition Number: /ppCategory: Service Center /ppPercentage of Travel: Up to 75% /ppShift: First /ppEmployment Type: Full-time /ppPosting End Date: 09/19/2026 /ppEqual Opportunity Employer / Individuals with Disabilities / Protected Veterans /ppGulfstream does not provide work visa sponsorship for this position, unless the applicant is a currently sponsored Gulfstream employee. /ppGulfstream Aerospace Corporation, a wholly-owned subsidiary of General Dynamics (NYSE: GD), designs, develops, manufactures, markets, services and supports the world's most technologically-advanced business jet aircraft /pp#LI-MH1 /ppbr/bNearest Major Market: /bSavannahbr/bJob Segment: /bCustomer Service Representative, Technical Support, Electrical, Customer Service, Technology, Aviation, Engineering /p /p #J-18808-Ljbffr