Customer Support Specialist - AI Expert

ppNoi di bABB /b aiutiamo le industrie a operare in modo più snello e pulito, e ogni persona qui contribuisce a rendere possibile tutto questo. Avrai la possibilità di assumere un ruolo di leadership, sarai supportato nella tua crescita e sarai orgoglioso dell'impatto che creeremo insieme. Unisciti a noi per contribuire a far funzionare ciò che fa funzionare il mondo. /ph3Questa Posizione Risponde a /h3pSales Support Manager - Customer Support /pp__ /ph3Your Role And Responsibilities /h3pIn our Customer Support team, you will contribute to the transition towards digital tools, supporting the adoption of practical solutions. You will play a key role in supporting the full lifecycle of customer orders, from initial entry into our systems to ongoing coordination and assistance throughout the process /pulliWork model: /li /ulh3Role /h3pIn this role, you’ll help run what runs the world by taking on meaningful work that drives real impact, as you will be accountable for: /pulliContributing to the identification and adoption of digital solutions that support team activities and process evolution. /liliExploring the use of AI-based tools and automation to support specific order entry steps, from data collection to document or information handling. /liliLeading the resolution of customer requests by coordinating with internal teams. /liliManaging the end‑to‑end handling of orders (e.g., scheduling, invoicing, transportation). /liliKeeping customers proactively informed and helping clarify their requests. /liliLeading initiatives aimed at improving the overall customer experience, ensuring responsiveness, clarity, and reliability throughout the order process. /li /ulh3Qualifications For The Role /h3ulliYou are pursuing or have recently completed a degree in Management Engineering, Economics, Data Analytics, or a related field. /liliYou are passionate about digital tools and customer support processes /liliYou have excellent knowledge of Microsoft Office, especially Excel; familiarity with data analysis and visualization tools such as Power BI, and interest in Microsoft digital platforms such as Power Apps, Power Automate, SharePoint, and AI-based tools including Microsoft Copilot. /liliYou enjoy working in a team and communicating effectively with diverse stakeholders. /liliYou demonstrate ownership, a problem‑solving mindset, and a proactive approach /liliA strong team‑oriented attitude, good communication skills, and courage complete the profile. /liliYou are comfortable communicating in both Italian and English. /li /ulh3Compensation Package /h3pAs part of our commitment to transparency, we want to share the compensation details for this position: /ppApplicable CBA: Metalmeccanico /ppMinimum annual salary: €36.000,00 /ppVariable Pay: Eligible for Company Productivity Bonus /ppThe offer will be tailored based on your role location, experience, skills and qualifications, internal market positioning and alignment with ABB internal standards. /ph3Benefits As Per Policy /h3ulliFlexible working hours, hybrid work options, and a strong focus on work‑life integration and Wellbeing support for employees and their families /liliWelfare plan with a wide range of personalized services /liliCanteen or meal vouchers provided /li /ulh3More About Us /h3pABB's Distribution Solutions Division facilitates the efficient and reliable distribution, protection and control of power by improving electric power quality while strengthening the resilience of the grid. The Division offers segment‑specific products and solutions that largely serve utilities, industry and infrastructure segments, often providing the requisite medium‑voltage link between high‑voltage transmission systems and low‑voltage users. With ABB Ability™ enabled connected solutions at its core, the offering includes medium‑voltage air- and gas‑insulated switchgear (1 to 66 kilovolts), indoor and outdoor circuit breakers, reclosers, fuses, contactors, relays, instrument transformers, sensors, motor control centers, as well as low-voltage switchgear for the ANSI standard markets. /ppJoin us. Be part of the team where progress happens, industries transform, and your work shapes the world. /ppRun What Runs the World. /pp#ABBCareers #RunwithABB /ppCostruire un futuro più pulito e intelligente richiede ogni tipo di mente: i curiosi, i coraggiosi e i creativi. Per questo accogliamo persone da ogni percorso e con ogni esperienza. /ppPronto a fare la differenza? /ph3JR /h3 /p #J-18808-Ljbffr