Receptionist

Company Description

The Hoxton Rome is our 10th Hoxton and boasts 192 bedrooms to suit any kind of stay. Enjoy a fresh pastry at Cugino, our relaxed café where you can soak up those Italian rays. Or drop into Elio, a restaurant designed to express the flavours, ingredients, energy and joyous hospitality of long and boozy meals with friends on holiday.

The Apartment or L’appartamento as we say locally, is our unique meetings & events space concept, consisting of 5 rooms connecting to our communal kitchen area.

More about us….

The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces.

What’s in it for you…

• Become part of a team that’s very passionate about creating great hospitality experiences.

• The annual salarywill be defined in line with the statutory pay scale provided by the relevant CCNL, applying level C2;

• 26 days holiday (plus bank holidays), pension and life insurance(if applicable).

• Food on us during your shift.

• Enjoy a free night at The Hoxton and a meal for two when you first start with us.

• Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.

• Time off to volunteer with one of our partner charities.

• Hox Hero and Nifty fifty, our rewards for going the extra mile and living our values.

• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.

• Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!

Job Description

What will you do…

• You are the first face our guests will meet and you will have to make them feel special and welcomed, in the Hox way.

• You will take care of guest arrivals and departures, ensuring that all invoices are correct and without surprises.

• You will work with all our teams to always maintain a good workflow and support the Front Office Manager in managing any overbooking.

• You will ensure data accuracy across all systems and provide the necessary daily reports to all departments, following our standard operating procedures.

• You will answer calls, handle inquiries, suggest the best shows to see and new pop-up restaurants to try in the area. You are the one-stop shop for our guests!

• You will proudly promote the hotel's services, seeking opportunities to enhance guests' stays through up-selling.

Qualifications

What are we looking for…

• Previous experience in the hospitality industry is a plus!
  
• You have a lot of experience in successfully handling different types of requests.
  
• Personality: You're looking for a place where you can be yourself; we don't want clones in suits here.
  
• Passion for hospitality, whether it's a drink, a meal, an event, or a bed for the night. 
  
• You care about making a positive impact on the people you interact with, leaving them with a special memory.
  
• You are not a haughty person. Let's leave the ego at the door and roll up our sleeves to do things.
  
• You feel like doing things differently and trying (almost) everything at least once.
  
• You want to be part of a team that works hard, supports each other, and has fun along the way.

Additional Information

• The opportunity to bring an exciting new hospitality concept to Rome (and Italy) and have a real impact on its success.
  
• Join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
  
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
  
• Become part of a team that’s very passionate about creating great hospitality experiences and building a portfolio of brands.
  
• Great discounts across the entire Ennismore family.
  
• A competitive package and plenty of opportunity for development.