It Service Delivery Specialist

ph3IT Service Delivery Specialist /h3 pAzienda : Cmc Tipo Lavoro : Full Time Italy /p h3Descrizione Lavoro - IT Service Delivery Specialist /h3 pbit's what's inside that counts /b /p h3 /h3 pThere’s more to CMC than our products and the buildings, structures, and roads they go into. At CMC, it’s the people inside our recycling centers, fabrication plants, manufacturing facilities, steel mills and offices that make us who we are as a company. Our success comes from finding, retaining, and supporting the highest quality talent by offering: /p ul liDay 1 Benefits Coverage with low cost Medical, Vision, Dental /li liDay 1 Paid-time Off and Vacation /li li4.5% Company Match 401(k) plan /li li$500 Annual Company-paid Lifestyle Benefit /li liCompetitive Compensation and Bonuses /li liCompany-paid Life and Disability Insurance /li liEmployee Stock Purchase Plan /li liTraining and Advancement Opportunities /li /ul h3Why This Job /h3 pCMC provides an excellent opportunity to learn the steel, construction reinforcement and ground stabilization industries and to grow in your career. Whether you will spend your day brainstorming in an office cubicle, operating a crane, running manufacturing equipment or troubleshooting technical obstacles, at CMC, you’ll get the training and support from your team that you need to excel in your role and reach your full potential. /p h3What You'll Do /h3 ul liWorks within all aspects of Service Delivery to ensure customer site is operational /li liEnsures quality and consistency with the IT Ticketing System – Cherwell /li liAssists with Asset Management through Cherwell /li liAssists other IT teams (Active Directory, Exchange, Server, Storage, Networking, etc) to ensure customer requests are being met in a timely manner /li liWorks with other IT teams to ensure a coordinated effort with new technology roll outs, upgrades, or changes /li liActs as an escalation point for Helpdesk and responds to and resolves issues promptly /li liInstalls, maintains, and troubleshoots all computer hardware and software /li liAdheres to IT policies and procedures /li liComposes and maintains technical specifications and documentation /li liResponsible for site-specific IT project participation /li liSupports the business processes, data, analytics, and software applications for the manufacturing system environment /li liPerforms other duties as assigned /li /ul h3What You'll Need /h3 ul liMinimum 3 years experience in Service Delivery or other IT support positions /li liKnowledge of IT support in areas including: PC, Applications (Manufacturing systems preferred), Telecomm (iPhone, Lync, Polycom, Cisco), and Networking protocols (PC / IP, VPNs, Access Control lists, Routing, bridging, etc) /li liExperience with IT Ticketing Systems (Service Now, Cherwell), Desktop Applications and Wireless Networking /li liKnowledge of Microsoft Office 365, Windows Server, Server roles - DNS, DHCP, MS Exchange, Active Directory, Office 2010-Current, Skype for Business /li liProblem solving skills including root cause analysis and corrective action /li liAbility to plan, prioritize and drive issues, tasks and deliverables from concept to closure /li liAbility to work across different non-technical and technical functional groups /li liExcellent written and verbal communication skills; ability to communicate up, down, and across the business /li liAbility to work in a global, multi-site, and cross functional organization /li liStrong team member and able to contribute in a team environment /li liExcellent time management skills /li liAbility to work in all types of weather and environment (Office, Mill, Recycling yard – air-conditioned and non-air-conditioned environments) /li liAble to lift up to 45 pounds /li liAvailable for on-call hours /li liAvailable for travel up to 25% of the time /li /ul h3Your Education /h3 ul liBachelor's Degree or equivalent relevant experience required. /li /ul pWe are CMC, a Fortune 500® company at the leading edge of our industry. Our construction reinforcement and steel products have supported construction projects and structures around the world. The secret to our success? We’ve built our legacy by assembling a team of innovators and doers to tackle some of the most challenging construction reinforcement problems facing our world for more than 100 years — and we’re just getting started. /p pIf you’re ready to join a team working to make our industry more sustainable, support the bridges, roadways, buildings and infrastructure that connects our communities, and do meaningful work, you’re ready to joinCMC. /p pCMC is committed to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, physical or mental disability, national origin, citizenship, military or veteran status, sexual orientation, gender identity and/or expression, genetic information, or other status protected by federal, state or local law. /p h3Informazioni sull'azienda /h3 pCmc /p pCMC is a global metals company on the Fortune 500 list that places our employees and customers at the center of everything we do. Our company mantra, "It's what's inside that counts," applies to much more than our products. Inside the walls of CMC’s facilities and offices are thousands of people wit... /p /p #J-18808-Ljbffr