Senior Services Engineer

pbJob Summary /b /ppWe are seeking ab Channel Service Engineer /b based in Central Italy to oversee dealer technical service and management for SANY’s core products: bmaterial handlers, 45-ton reach stackers and stackers /b. Acting as the key technical link between local dealers, SANY Italy and China RD, you will upgrade dealer service capabilities, resolve complex on-site technical issues, drive product localization optimization and maintain stable dealer partnerships. /ppbr/ppbKey Responsibilities /b /ppb1. Dealer Service Management Capacity Building /b Manage daily dealer service cooperation, formulate standardized after-sales processes for our core equipment, and continuously improve the professionalism and service quality of dealer service teams. /ppb2. Technical Training Support /b Provide professional technical training for dealers covering mechanical, hydraulic and electrical systems, fault diagnosis and daily maintenance of material handlers, reach stackers and stackers. Deliver remote and on-site technical support for daily service issues. /ppb3. Complex Fault Resolution /b Independently tackle difficult and escalated equipment failures that dealers cannot resolve. Specialize in troubleshooting bhydraulic, electrical and mechanical system faults /b to improve first-time fix rate and service efficiency. /ppb4. Product Localization RD Communication /b Collect local market feedback and equipment failure data, communicate with China RD team to promote product adaptive optimization, technical iteration and local upgrading. /ppb5. Service KPI Process Optimization /b Track core dealer service KPIs, optimize regional after-sales processes, standardize service operations and reduce equipment failure rates. /ppb6. Dealer Relationship Maintenance /b Maintain long-term, stable cooperation with core dealers, coordinate equipment upgrades and retrofit projects, and support sustainable channel business development. /ppbRequirements /b /pp1. At least 3 years of after-sales and channel service experience in construction or port machinery; relevant experience with material handlers, reach stackers and stackers is preferred. /pp2. Solid expertise in bhydraulic, electrical and mechanical system principles and troubleshooting /b of large port and material handling equipment, with strong independent problem-solving skills. /pp3. Able to summarize local product adaptation problems and put forward effective optimization suggestions for RD iteration. /pp4. Fluent in Italian, proficient English for cross-border technical communication with Chinese teams. /pp5. Hold a valid driving license and accept frequent business travel across Central Italy. /pp6. Possess basic dealer management awareness and good cross-team communication and coordination abilities. /p