Room Service Waiter/Waitress

San Clemente Palace Venice – 

Awarded “Best Hotel in Venice” and ranked among the Top 20 Hotels in the World by Condé Nast Traveller (2025) , this majestic resort immerses guests in a 900-year-old historic building, rich in charm and Renaissance tradition. It features a collection of beautifully restored monastic structures, a 12th-century chapel, and nearly 6 hectares of ancient gardens offering breathtaking views of the city, along with 196 meticulously furnished rooms and suites, including the largest and most exclusive suite in Venice.

Annual art installations rotate throughout the property in conjunction with the Venice Biennale. Inside, the hotel seamlessly blends contemporary style with Renaissance influences, boasting six-meter-high ceilings, wide corridors, grand staircases, and intricate details such as terrazzo floors, silk-covered walls, and Murano glass chandeliers, making it one of Europe’s premier hotels for art exhibitions.

Serenity permeates the hotel’s Longevity Spa, which features a heated outdoor pool, tennis court, jogging paths, a pitch & putt golf course, and a fully equipped kids’ club – ensuring an unforgettable stay.

The hotel’s proximity to St. Mark’s Square, its exceptional culinary offerings, and its unique combination of indoor and outdoor venues invite guests to create truly memorable experiences.

For the Season 2026, we are seeking a  Room Service Waiter/Waitress  to join our Food & Beverage Team.

SCOPE

The overall scope of the job includes serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with San Clemente Palace Venice’s DNA values in order to encourage sales and maximize guest satisfaction.

OVERALL OBJECTIVES

The job of Room Service Waiter / Waitress is executed satisfactorily when:

• All rules & regulations are strictly adhered within the hotel including hotel’s policy on fire and safety as well as hygiene regulations including HACCP.

• The service team is well managed, having delegated the appropriate tasks to the team members.

• A High quality of product and service is maintained in the outlet.

• The outlet is developed in an entrepreneurial manner, looking for opportunities to generate more business at all times.

MAIN RESPONSIBILITIES

• Responsible to Assistant Room Service Manager & Room Service Manager.

• Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotels dress code and grooming standards, maintaining a high standard of personal appearance and hygiene at all times.

• A courteous, professional and efficient service is provided at all times.

• All duties and tasks are performed as per the tasks required at the outlet.

• Be knowledgeable of all services and products offered by the hotel.

• Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.

• Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.

• Monitor operating supplies, equipment and reduce spoilage and wastage successfully.

• Ensure that the place of work and surrounding area is kept clean and organized at all times.

• Successfully perform opening and closing procedures established for the assigned outlet

• Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.

• Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.

• Being knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.

• Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety.

• Maintain a good rapport and work relation with staff in the assigned department and within the hotel.

• Attend and contribute to all staff meetings, departmental trainings and hotel initiated trainings scheduled.

• Undertake reasonable tasks and secondary duties as assigned by the Department Head.

• Respond to any changes in the department as dictated by the hotel management.

• Assist in carrying out scheduled inventories of products and operating equipment.

• Perform any other assigned reasonable duties and responsibilities as assigned.

• Projecting at all times a positive and motivated attitude and exercise self-control.

• Ensure that food & beverage service is available for all hotel rooms & suites.

• Correct Service procedures as per the outlines standard of performance

• Ensure communication between Kitchen, Order taker and service team members.

• Required reasonable command of local language and English.

Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

ADDITIONAL INFORMATION

• Location: Venice, Italy – Based on  San Clemente Island , Venice (daily boat transfers required)

• Type of work: Full time 

• Flexible schedule including weekends, holidays, and peak periods

•  You must possess the legal right to work in Italy

WHAT WE OFFER

• A prestigious leadership position in one of Europe’s most iconic luxury resorts

• Opportunity to shape the Food & Beverage identity of a historic Venetian property

• Competitive compensation

• Accommodation, meals, uniform

• A dynamic, multicultural, and inspiring work environment

• Career growth and development opportunities within the luxury hospitality sector