Senior Account Manager, SMB

As an AM1 in PayPal’s SMB team, you own the end-to-end commercial relationship for a portfolio of around 80 higher-value SMB merchants, driving growth, product adoption, and profitability. You collaborate across teams to solve merchant needs and protect margins, using data-driven insights and AI tools. You’ll shape how merchants scale with PayPal, contributing to a mission of empowering small businesses to compete globally.

• comprehensive, choice-based programs for wellbeing
• generous paid time off
• healthcare coverage for you and family
• financial security resources
• mental health support
• balanced hybrid work model

• Own end-to-end commercial outcomes for a merchant portfolio
• Acquire, manage, and grow relationships with SMBs
• Use analytics to recommend optimal solutions
• Influence processes to improve efficiency
• Act as single point of contact for merchants
• Leverage AI-powered tools to surface growth, cross-sell, and risk signals
• Maintain pipeline, forecast, and portfolio health reporting
• Coordinate with internal teams to resolve merchant needs

• 3+ years experience and Bachelor's degree or equivalent
• 5+ years experience and Bachelor's degree preferred
• Proven track record of owning high-value or strategic customer relationships
• Strong analytical skills and ability to derive solutions from data

• problem-solving
• data-driven decision making
• cross-functional collaboration
• AI-powered tools for growth and risk signals
• pipeline forecasting and portfolio health reporting
• ability to rank opportunities using data/artificial intelligence