Solutions Sales Engineer

Work Model: On-site, with occasional travel within Italy and Europe

Reporting to: GM, EU Metal Cutting

Key Interfaces: European Sales, Application Engineering, Service, Product Management, and China-based R&D and Engineering teams

Fixed annual gross salary: €30,000 - €40,000 RAL paid over 14 monthly salaries.

Variable bonus plan: Performance-related incentive arrangements are also provided. Further details will be discussed during the recruitment process.

Mission:

Support the technical interface between European customers, local commercial and service teams, and Hymson’s headquarters in China. Help translate customer needs into clear and actionable technical requirements, contribute to solution development and technical pre-sales activities, and support the successful evaluation and adoption of laser metal cutting and automation solutions.

Through structured training, hands-on project exposure, and close collaboration with experienced colleagues, the successful candidate will gradually develop into an independent Solutions Engineer.

Job Duties & Responsibilities

• Customer & requirement engineering: Gather customer needs and translate them into clear technical requirements and specifications covering mechanical systems, motion/control, sensors, automation interfaces, safety, and performance. Support the preparation of structured requirement documents for HQ R&D and Product Line Management.
• Technical pre-sales & sales support: Support opportunity qualification with Sales, prepare technical inputs for proposals and quotations, and explain system capabilities and limitations to customers in a clear and professional manner.
• Demonstrations & evaluations: Participate in technical demonstrations and trials in showrooms or at customer sites, including setup, parameter tuning, performance verification, and process optimization, together with application and service teams.
• Solution configuration & feasibility: Support customer-specific solution configuration, feasibility and risk assessment, and technical clarification among customers, the European team, and HQ Engineering.
• Competitor & market intelligence: Support technical competitor benchmarking covering machine architecture, automation concepts, performance, and integration options, and summarize insights for positioning and roadmap discussions with HQ.
• Product enablement: Create and maintain technical product documentation, application notes, and internal knowledge-base materials to support consistent communication and faster onboarding.
• Marketing support: Contribute technically accurate product messages, use cases, and content for events, webinars, and customer workshops. Represent the company at relevant exhibitions and conferences as needed.
• Perform other related duties as assigned.

Education & Experience Requirements

• Bachelor’s or Master’s degree in a relevant engineering or technical discipline, such as Mechatronics, Mechanical Engineering, Electrical Engineering, Automation, Robotics, Physics, Computer Science, or a related field.
• This is an early-career opportunity suitable for recent graduates and candidates with up to two years of relevant professional experience.
• Solid understanding of complex technical systems and a strong willingness to learn industrial machinery, laser cutting, and automation concepts quickly.
• Hands-on exposure through internships, university projects, thesis work, research, or early professional experience in one or more of the following areas: mechatronic system design, robotics and automation, controls and sensing, industrial software, or requirements engineering.
• Comfortable interacting with customers and internal stakeholders, with the ability to organize ambiguous needs into clear technical tasks and documentation.

Skills & Abilities

• Technical communication: Clear writing and presentation skills, with the ability to explain technical topics to customers and support alignment across Sales, Service, and R&D teams.
• Engineering mindset: Structured problem-solving ability, attention to detail, and willingness to work hands-on during demonstrations, trials, and troubleshooting activities.
• Tools: Proficiency in Microsoft Office, including Excel, PowerPoint, Word, and Teams. Familiarity with CAD tools such as SolidWorks or AutoCAD, programming, or automation tools is a plus.
• Languages: Professional fluency in both Italian and Mandarin Chinese is required. The candidate must be able to communicate technical and business information effectively with Italian customers and China-based teams. Working proficiency in English is a strong advantage.
• Travel readiness: Willingness to travel within Italy and Europe as needed.

Nice to Have (Plus)

• Exposure through university projects, internships, research, or early professional experience in laser cutting, sheet metal fabrication, industrial automation, or adjacent industrial equipment fields.
• Familiarity with CAD, programming, automation, or data analysis tools such as SQL, Python, or Power BI.