Client Relationship Representative (Field-Based) - Milan

About Viva.com

Viva.com is the 1st Tech Bank in Europe for Businesses, revolutionizing omnichannel payment acceptance, offering card issuing, loans, and deposit accounts to businesses across Europe. Licensed by the Bank of Greece, it operates under the EU FOS regime in 22 EU countries, delivering seamless financial services. Viva.com pioneered the Tap on Any Device technology, enabling payments acceptance on any device or even without a device. It leads the transition to All‑in‑One business solutions, powered by its full suite of financial services, and has built a dynamic ecosystem featuring over 450 tech partner‑innovators in the software and hardware space.

Role Overview

As a member of the Direct Representatives Team, you will play a crucial role in promoting company services directly to clients, ensuring seamless activation and ongoing support for merchants.

Key Responsibilities

• Promote the company services by visiting clients’ premises.
• Assist merchants with verification and activation processes.
• Monitor and analyze portfolio performance.
• Provide in‑person support and consultation for existing customers.
• Engage in both system‑scheduled and self‑initiated activities.
• Ensure new merchants in the assigned portfolio complete registration.
• Support existing merchants in maintaining active usage.
• Escalate issues by opening cases for problems beyond the resolution scope.
• Present product features and benefits to clients in a compelling manner.
• Travel to meet clients and attend industry events.

Requirements

• 2+ years of experience in business development within a fast‑paced environment, preferably a financial services institution.
• Understanding of financial products / services features and advantages.
• Experience in working with Customer Relationship Management (CRM) systems.
• Outstanding negotiation skills.
• Strong organizational and diary management skills.
• Resiliency and the ability to handle objections.
• The ability to deal with a diverse client base.
• Computer literacy & tech mindset.
• Fluent in English and Italian.

Benefits

• Permanent contract via an Employer of Record (EOR).
• An attractive performance‑based bonus (linked to individual targets and boosted by collective goals).
• A comprehensive benefits package in addition to salary (allowances, group medical plan coverage, etc.).
• The opportunity to work with a highly motivated team in a dynamic, fast‑paced environment.
• The opportunity to work at an international fintech company with strong cultural diversity.