Senior Operations Manager (Milan/Rome)

ppAt Blacklane, we are looking for a Senior Operations Manager to join our team on a bfull-time, permanent contract /b, with Milan as the primary location. The role is also open to candidates based in Rome who are able to travel regularly to Milan. /ppIn this role, you will scale operations across your designated European markets and help establish Blacklane as a preferred partner for our supply partners, including professional chauffeurs. You will balance supply and demand, strengthen partner engagement, and drive operational excellence while managing cost efficiency and profitability. You will report to the Head of Operations for our Europe Cluster. /ph3YOUR CHALLENGE /h3ulliDesign and implement strategies for supply partnerships in ground transportation services across your designated area to ensure guests receive high-quality service at an optimized cost level. /liliManage, negotiate, and continuously improve supply costs, quality metrics, and supply availability within your region, translating KPIs into clear operational actions. /liliOwn and actively manage supply pricing and margin performance, balancing supply and demand dynamics to meet profitability and fulfillment targets. /liliMake informed operational decisions in response to market fluctuations, including pricing adjustments and capacity allocation. /liliMaintain strong partner engagement and loyalty, particularly in supply-constrained or low-volume market conditions. /liliRepresent chauffeur insights and operational realities internally, ensuring their perspective informs strategy and product improvements. /liliContribute to shaping the global supply strategy. /liliDrive process improvements by collaborating with internal stakeholders across the organization to address operational opportunities and challenges. /liliUse data analysis and market insights to identify risks, improve forecasting accuracy, and support decision-making. /liliPartner cross-functionally with Sales, Marketing, Legal, Finance, Business Intelligence, and Product to align commercial, regulatory, and operational priorities. /liliBuild and maintain long-term strategic relationships with supply and corporate partners. /liliPresent supply capabilities to key external stakeholders and represent Blacklane in partner discussions. /liliWork as a largely field-based leader with regular travel to strengthen partnerships and monitor market conditions. /liliGrow, lead, and develop the team managing the chauffeur supply side in the region. /liliBuild strong analytical and relationship management capabilities within your team. /liliEnable clear data storytelling and performance ownership across markets. /li /ulh3ABOUT YOU /h3ulli5+ years of experience in strategy, operations, or a similar role in a dynamic environment. /liliA strong understanding of partnership management and relationship-driven business models. /liliA highly analytical approach and the ability to interpret supply and demand dynamics and translate data into action. /liliExperience managing KPIs, margin performance, and operational roadmaps. /liliExcellent interpersonal skills and the ability to build trust quickly with partners and internal stakeholders. /liliExperience as a skilled negotiator, able to structure win-win outcomes while protecting commercial performance. /liliComfort operating in uncertain and rapidly changing market environments. /liliExperience leading and developing teams. /liliThe ability to communicate insights clearly through data storytelling. /liliFluency in English and Italian. /liliAvailability for regular travel across the region (approximately 25–40%). /li /ulh3About Blacklane /h3pOur mission is simple but powerful: to become the world’s leading premium, global chauffeur service. Operating in 50+ countries, we reimagine chauffeur-driven rides by prioritizing reliability, innovation, and first‑class service at every step. Blacklane is also at the forefront of sustainable mobility efforts, continuously working to reduce our operational impact on the planet. /ph3Our Company Culture Values /h3pBlacklane has grown from a two‑person startup in Berlin to a global team of over 300 people representing 54+ nationalities. Our culture is powered by our commitment to three core values: Care, Drive and Excellence. /pulliCare - We are invested in each other's well-being and professional growth. /liliDrive - We act with pace and determination. We are ambitious, committed to a growth mindset, and champion ownership and delivery. /liliExcellence - We understand our customers so we can exceed expectations. /li /ulpWe support our people through initiatives like Employee Resource Groups (ERGs), mentorship programs that bring our values to life. /ppWe welcome and actively support employees to create or join the communities that are important to them. /ph3Why join us in a Blacklane on the fast lane /h3ulliStrong local benefits package via Remote.com, including health coverage and statutory protections /liliCompetitive local vacation and public holiday entitlements /liliYour Mental Health No compromise with Nilo /liliContinuous learning through LinkedIn learning and LD budget /liliFair pay and benefits tailored to local markets /liliMystery Rides: Quarterly Voucher to enjoy personal trips around the world with Blacklane and experience our service from a guest’s perspective. /li /ulpDo you have any questions or want to know more about our way of working? Feel free to contact us. We’re happy to connect! /ppWe place great value on equal opportunities. Therefore, we welcome everyone to apply! /ppWe believe that being open about compensation is an important part of building trust and creating a fair candidate experience. Our reward strategy is built to support consistency, fairness, and clarity across the organization. Where an offer would sit within this range depends on objective factors such as role scope, relevant experience, critical skills, and internal consistency at the same level. It is not based on salary history or negotiation alone. /ppItaly Salary Band: €55.000 EUR - €70.000 EUR /p /p #J-18808-Ljbffr