Reservations & Operations Assistant

pBelmond is seeking a bReservations Ops Assistant /b for Venice Simplon-Orient-Express, the legendary train that transports guests to the Golden Age on captivating journeys across Europe. /p pThis is an exciting opportunity for a dynamic talent with a passion for excellence and storytelling in travel, a strong cultural awareness and an unswerving approach to maintaining standards. /p pBased in Venice, Italy, the ideal candidate will embrace and deliver the Vision of Belmond, assist with efficient operations, and strive towards Belmond’s brand strategy of being the number one luxury travel experience in the world. /p h3ABOUT THE ROLE /h3 pDo you like to organise and coordinate? Do you have great customer service skills with great attention to detail? Do you have some experience in a luxury environment? /p pThen you could be perfect for the role of Reservations Ops Assistant for one of the world’s most iconic trains. /p pAs a Reservations Ops Assistant, you will: /p ul limanage all aspects of staff travel arrangements, including hotel bookings, flight reservations, and ground transportation (trains, flights), ensuring a seamless travel experience. /li liutilize your advanced programming skills to operational plan with different providers, optimizing scheduling efficiency. /li limaintain and update department cost files to facilitate data analysis for senior operations to enable effective cost monitoring and improved planning. /li liBe responsible for entering and maintaining accurate data on general yearly planning that includes: dates, timings, stations, occupancy, meals and other requirements. /li liCreate advanced guest requirements reports for all on-board departments, ensuring luxury experience is delivered. /li liOrganise and coordinate transfers for passengers' arrivals departures based on deep knowledge of Venice logistics, being the main contact for transfer providers. /li liCollect information from different channels ( Reservation Office, Travel agents, Data system ) to convey proper and clear information to staff. /li liMonitor stock supplies in coordination with the warehouse, ensuring that the department's needs are consistently met. You will prepare and complete different suppliers' documentation accurately and efficiently. /li liEnsure compliance with safety regulations and protocols, including those established by the railway authorities. /li liFollow environmental regulations and take measures to minimise our environmental impact. Be as environmentally aware as possible in all that you do. /li /ul h3ABOUT BELMOND /h3 pBelmond is part of the world’s leading luxury group, LVMH Moët Hennessy Louis Vuitton. Belmond has been a pioneer of exceptional luxury travel since 1976. Its portfolio extends across 24 countries with 46 remarkable properties that include the illustrious Venice Simplon-Orient-Express train, remote beach retreats like Cap Juluca in Anguilla, Italian hideaways such as Splendido in Portofino, and gateways to natural wonders such as Hotel das Cataratas beside Brazil’s Iguassu Falls. From trains to river barges, safari lodges to hotels, each unique property has a distinctive story, personality and identity, with a personalised team to match. The essence of the Belmond brand is built upon its heritage, craftsmanship and genuine, authentic service. We treasure history while looking to the future. We embrace community spirit and believe in responsible, sustainable tourism. As part of our Think Global, Act Local approach, we prioritise purchasing food from sustainable sources, run and support educational programmes and follow sustainable practices to reduce our impact on the environment. /p pb1. The compensation will be aligned with the candidate's level of experience. /b /p pb2. The position is based at our offices in Marghera (Venice). /b /p pb3. This is a full-time role with an initial fixed-term contract, providing opportunities for advancement. /b /p h3Requirements /h3 ul liPreferably a Bachelor's or Master's Degree /li liProfessional English, Italian and/or French language skills (spoken and written) /li liAt least 1 year of experience in luxury companies /li liPreferably knowledge of Venice city and its logistics /li liHighly advanced Excel skills to effectively support spreadsheet and data-related tasks /li liAdvanced capability in managing and maintaining guest-related information through specific systems, ensuring accuracy /li liGuest-oriented and service-minded /li liQuality and customer service driven /li liProfessional and pleasant disposition /li liAbility to use initiative and be proactive /li liAbility to work under pressure /li liAvailability to work with flexible timings both on weekdays and weekends, including bank holidays /li /ul h3Benefits /h3 h3BELMOND AND YOU /h3 pWhen you join Belmond, you become part of a global family. We ask you to embrace our Belmond behaviours, follow our directives and reflect the ethos of our group. /p pIn return, we ensure our employees enjoy just as many memorable moments as our guests. /p pBenefits include the Discovering Belmond programme, which offers team members complimentary accommodation at Belmond hotels, discounted rates for our trains, cruises and safaris, and discounted food and beverages. /p pMore importantly, we support you in your career.br/We make a point of investing in your development and well-being to help you reach your full potential. /p #J-18808-Ljbffr