Order Management & Customer Coordinator

The Company

KIKO MILANO was founded in 1997 in Milan and since then has revolutionized how cosmetics are sold globally. We thrive to offer an incredible variety of products, textures & colours, a multi-sensorial experience in innovative technology yet always at an affordable price. Based in Italy, and truthful to its DNA, KIKO MILANO takes advantage of combining trustworthy quality, creativity and stunning aesthetics.

Your role at KIKO MILANO

We are looking for a Order management & Customer coordinator to join KIKO MILANO’s Operations Team, reporting to the Replenishment & Allocation Manager.

Such talent will focus on all the activities required to manage and fulfil the orders received from different partners: Franchisee, Wholesalers & Marketplaces , building and maintaining a strong and reliable relationships with them. This plays a key role in our KIKO cross-functional context.

In particular, you will:

• Manage the order process flow, starting from the order collection to the availability for shipment for Franchisee, Wholesaler & Marketplace customers portfolio, while meeting internal and external SLAs and KPIs (order entering, order fulfilment ratio, seamless execution process, etc.)
• Coordinate and collaborate with all the process stakeholders (Customers, Logistic, Key account for Franchisee, Key account for wholesalers and Marketplace, Finance, …) to ensure a smooth and effective process execution and development;
• Be the main point of reference, internally and externally, for all the operational tasks;
• Reply to inquiries from internal and external customers on products (stock availability, expected delivery date, order status, etc.)
• Work closely with customers taking the full ownership of the relationship with them having a proactive approach in the day by day activities;
• Keep track and manage all issues related to customers, order- and delivery / availability process;
• Create and share reports and information related to the Order Management;
• Support the implementation of operational processes and workflows to improve efficiency and productivity;
• Proactively identify issues and propose innovate solutions.

What you will need to succeed

• Master's Degree in Engineer or Economics;
• 2/3 years’ experience in similar leader role of customer & order management in multinational Retail, Franchising and Wholesale environment;
• SAP user ;
• Experience in managing multifunctional activities in operations and commercial context;
• Direct previous experience in customer service & order management in Franchising and Wholesale;
• Analytical and Commercial attitude and ability to work in multifunctional international environment;
• Knowledge of Microsoft Office applications with advanced proficiency in Microsoft Excel;
• Fluency in Italian and English is mandatory;
• Ability to understand customer needs and to propose effective answers.

We would love if you had

• Data-driven approach, strong analytical and problem solving skills;
• Ability to have positive relationships with clients and colleagues;
• Ability to manage change and to learn on the job;
• Entrepreneurial spirit, positive mindset and can-do attitude.

KIKO si impegna ad ampliare i propri sforzi per garantire le Pari Opportunità e dedica una particolare attenzione all’integrazione delle persone con disabilità all’interno dell’azienda. Tutte le posizioni aperte in KIKO sono rivolte anche ai candidati appartenenti alle Categorie Protette l.68/99. I dati verranno trattati esclusivamente ai fini di Ricerca del Personale. Leggi l'informativa privacy riportata al link