Coordination Lead and Office Manager (gn)

ppJob Type: /ppPermanent /ppBuild a brilliant future with Hiscox /ph3Coordination Lead and Office Manager - Hiscox Italy (gn) /h3pReports to: Managing Director - Italy /ppLocation: Milan, Italy /ppExperience: Typically, 2-5 years of experience in organisational or coordination roles, ideally gained within the insurance or financial services sector, or in a consultancy firm serving these sectors /ppQualification: Degree in Business Administration, Economics, Law or a related discipline (preferred) /ph3HISCOX - Role Purpose /h3pHiscox SA is a Luxembourg-based non-life insurance company expanding its presence in Italy through a newly opened Italian branch. We are looking for a Coordination Lead/Office Manager to oversee and coordinate the operational activities of the Italian branch, ensuring the effective day-to-day running of the business in support of the Managing Director and the wider team. /ppThis is a hands-on, operationally focused role for an organised and proactive professional who takes ownership of the business's day-to-day operations. The role holder will act as the key point of reference for the operational functioning of the Italian branch, presiding over intermediary administration, corporate and regulatory administrative matters, supplier and HR-related processes, and general business coordination, working closely with the Managing Director, local colleagues and international group stakeholders. /ppThe Coordination Lead/Office Manager will play a central role in presiding over the operational activities of the Italian branch, ensuring that processes run smoothly, that documentation and registers are kept accurate and up to date, and that the business is effectively and reliably supported across a wide range of operational, administrative and coordination matters. /ph3Key Responsibilities /h3ulliOwn and oversee the day-to-day operational activities of the Italian branch, acting as the central point of reference for operational, administrative and coordination matters across multiple functions and stakeholders, in support of the Managing Director and the wider business. /liliIntermediary Administration Management:ulliManage and maintain intermediary mandates and collaboration agreements, letters and related documentation. /liliCoordinate mandatory training requirements for intermediaries and monitor completion. /liliMonitor intermediary performance and maintain related reporting. /liliManage Product Oversight and Governance (POG) documentation and maintain the related document repository. /liliManage administrative aspects of TPA (Third Party Administrator) claims handling. /liliManage procedures, service orders and external communications related to intermediaries. /liliProvide oversight of intermediary segregated client funds. /liliManage complaints handling administration and PEC (certified email) correspondence. /li /ul /liliBusiness Operations and Corporate Coordination:ulliAct as the administrative point of contact for accountants, legal advisers, notaries, public bodies and industry associations (e.g. ANIA). /liliOversee the management, control and updating of the company website. /liliManage external contractors and service providers. /liliOversee risk mapping activities and coordinate the appointment and training of the RSPP (workplace safety officer). /liliCoordinate forecasting, planning and results reporting activities. /liliProvide operational and problem-solving support across technical, administrative and commercial matters. /liliContribute to and support customer experience initiatives. /liliManage supplier scouting, negotiation, relationship management and cost control. /liliSupport HR-related administrative processes. /liliManage document scheduling, filing and archiving. /liliCoordinate change management initiatives and related administrative topics. /liliAct as the administrative point of reference for interactions with the regulator (IVASS) and ANIA. /li /ul /li /ulh3Key Skills and Experience /h3ulliTypically, 2-5 years of experience in organisational or coordination roles, or in a consultancy firm serving the finance/insurance sector. /liliFlexible and dynamic approach, comfortable adapting to changing priorities. /liliHighly organised, with strong attention to detail. /liliExperience in project and budget management. /liliAccustomed to working to tight deadlines under pressure, while maintaining the highest level of trust and integrity. /liliExcellent communicator and team player. /liliStrong customer and supplier relationship management skills. /liliStrong stakeholder management skills, with the ability to work effectively with local management, central functions and external advisers. /liliAbility to interact effectively with colleagues across the group in an international context. /liliProactive and hands‑on, with the ability to work with a high degree of autonomy. /liliExcellent knowledge of English, written and verbal. /li /ulh3Opportunity /h3pThis role offers the opportunity to join Hiscox SA at an important stage of its expansion into Italy. The successful candidate will play a central role in presiding over the operational activities of the Italian branch, supporting the Managing Director and the /p /p #J-18808-Ljbffr