Customer Service Specialist

ph3Customer Service Specialist (Europe Travel Support) based in Parma /h3 h3About Us /h3 pVIT is a prestigious DMC with 25+ years crafting premium travel experiences across Italy, France, Belgium, and the Netherlands. We're members of elite networks, including Traveller Made, Signature, XO Private, and Internova. Our commitment to excellence has established us as a trusted partner for discerning travelers seeking exceptional European experiences. /p h3Position Overview /h3 pWe are seeking a dedicated Customer Service Specialist to join our team and provide exceptional support to travelers during their European journeys. In this role, you will be the vital link between our clients and our operations team, ensuring seamless experiences throughout their travels. You'll handle inquiries, resolve issues promptly, and coordinate with local suppliers to deliver the premium service our clients expect. This position requires excellent communication skills, problem-solving abilities, and a passion for creating memorable travel experiences. /p h3Work Schedule /h3 ul liWednesday to Sunday for 2 weeks /li liMonday to Friday for 2 weeks /li li8:00 AM to 5:00 PM or 9:00 AM to 6:00 PM /li /ul h3Key Responsibilities /h3 ul liServe as the primary point of contact for travelers in Europe, providing timely assistance via phone, email, and messaging platforms /li liRespond to and resolve client inquiries, concerns, and special requests during their travels /li liCoordinate with local suppliers, including hotels, transportation companies, and activity providers to ensure smooth execution of itineraries /li liManage unexpected situations such as flight delays, weather disruptions, or health emergencies with composure and efficiency /li liDocument all client interactions and maintain detailed records of issues and resolutions /li liProvide real-time updates to travelers regarding their itineraries, local conditions, or special events /li liCollaborate with the operations team to continuously improve our service delivery and client experience /li liCollect and analyze client feedback to identify areas for improvement /li /ul h3Qualifications /h3 ul liPrevious experience in customer service, preferably in the travel or hospitality industry /li liExcellent verbal and written communication skills in English; additional European languages highly valued /li liStrong problem-solving abilities and resourcefulness in handling unexpected situations /li liExcellent organizational skills and ability to prioritize in high-pressure situations /li liGenuine passion for travel and commitment to exceptional service /li /ul h3What We Offer /h3 ul liOpportunity to work with prestigious clients and premium travel experiences /li liProfessional growth within an established and respected travel company /li liCollaborative team environment with industry experts /li /ul h3Notes /h3 ul libPosition is based at our headquarters - No remote or hybrid working options available /b /li libThis is a full-time position. /b /li /ul /p #J-18808-Ljbffr