PRADA Jewelry Expert, Milan

Job Purpose

As an Expert Advisor and Brand Ambassador, he/she guarantees an extraordinary and memorable luxury customer experience with a special focus on Jewels, placing the Client above all, discovering their needs and expectations, fostering meaningful relationship. He/She promotes the Prada philosophy and Values to the final Clients guiding them into and in every aspect of the Jewels and across the world of Prada conveying passion for the product. He/She holds himself/herself accountable to achieve your individual and team sales target as well as develop the Jewels business, acting as proactive player in ensuring the best service and responding to the customer needs for both in store and on ecommerce channel.

Responsibilities

• Ensure welcoming of clients and enhancing their experience in Prada jewels, setting the example to the rest of the team for the best Client Journey Ceremony;
• Engage clients by providing unsurpassed service and play an important role in building the creation of desire for jewels through passion and the art of storytelling;
• Achieve individual and contribute team objectives, being accountable for the sales results of jewels as well as the commercial results of all categories;
• Be driven to exceed KPI goals, ensuring the highest quality of sales and customer service with a special focus on jewelry;
• Demonstrate an excellence knowledge of the products as well as Prada history, culture and DNA;
• Transmit information to the sales team to convey knowledge behind jewelry products/collections and facilitate/support their client advisory ceremony;
• Keep himself/herself up-to-date on market trends and competitor collections for the category and share products/clients feedback both with the store colleagues and with the Jewelry Director;
• Operate with the highest level of care and respect for the Products;
• Oversee the management of pieces from the stock to be sent to the workshop when necessary (i.e. polishing, repair) and after sale service (i.e. follow-up of customer repair).
• Ensure merchandising and day-to-day display maintenance and ensure all products are well displayed using appropriate props and following guidelines from Visual Merchandising;
• Monitor product stock availability (new arrival/continuative) and ensure items are properly ticketed, secured and stored following company guidelines;

Knowledge & Skills

• Solid fine Jewelry sales experience gained through either other luxury brands or business development function for independent fine jewelry specialist brands
• Strong product knowledge both from a technical standpoint and for selling purposes
• Proven experience in providing high-end customer service and to build lasting relationships with customers;
• Excellent communication and ability to handle multiple tasks simultaneously
• Strong organization and follow-up skills
• Attitude to convey information and knowledge to co-workers
• Presentation and facilitation skills
• Accuracy and attention to detail

Equal Employment Opportunity Statement

Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.