Data Center Engineering Operations Chief Engineer, DCEO

Data Center Engineering Operations Chief Engineer, DCEO

Job ID: 3111099 | Amazon Data Services Italy S.R.L.

AWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Amazon is looking for an energetic, detail-oriented individual to join our Data Center Engineering Operations Team in the Greater Milan Area. This committed group works to maintain the critical physical infrastructure that supports Amazon Web Services. Specifically, this team works to ensure that the data center’s MEP operates at 100% availability while maintaining first‑class customer service to the teams and groups within the data centers.

Key Job Responsibilities

• Oversee the day‑to‑day operations and maintenance of mechanical and electrical equipment in data centers.
• Assist in the design and build out of new facilities.
• Act as an escalation point for all facilities‑related issues within the data center region and work OT hours as needed to support site stability.
• Perform root cause analysis of equipment failures.
• Troubleshoot and report on facility and data sever‑level events within internal SLA.
• Create and deploy new standard practices for Engineering Operations Technicians, Chief Engineers, and vendor support teams.
• Provide training and guidance to Engineering Operations Technicians and assist in recruiting efforts for the same.
• Ensure all safety procedures are adhered to by vendor and Amazon staff.
• Utilize internal Change Management Systems to manage building workflows.
• Manage MV/LV isolation to facilitate MV maintenance.
• Provide metric availability reporting on a weekly basis.

Required Competencies and Behaviors

• Ability to solve problems at their root, stepping back to understand the broader context.
• Aptitude for troubleshooting and problem solving.
• Ability to maintain SLAs through the implementation of proactive issue detection and immediate response.
• Proven experience reading SLDs and control schematics.
• Ability to follow support procedures, system documentation, and issue tracking entries into a trouble ticket system.
• Shows good judgment and instincts in decision making.
• Ability to prioritize in a complex, fast‑paced environment.
• Ability to demonstrate ownership of technical issues brought to them by their customer base.

Physical Requirements

• Work at heights and from ladders.
• Perform physical tasks.
• Work in a noisy environment with ear protection.

Working Location

Our data centers are located in remote areas outside Milan, where access via public transport may be limited. Therefore, a valid driving license is required for this role.

Work Schedule

This is a 100% in‑person onsite position due to the hands‑on nature of managing mission‑critical infrastructure. The role follows standard working hours (8 AM – 5 PM Milan time from Mo – Fri) with no shift work.

Working Language

Please be advised that the interview process at AWS will be conducted in English, as we are an international team based in the Greater Milan area.

Basic Qualifications

• Good verbal and written English communication skills.
• Apprentice/trades certified or diploma in an Electrical field.
• Demonstrate key electrical competencies (practice & theory).
• Knowledge of mechanical systems (Mechanical, HVAC systems, Controls).
• Ability to draft accurate support procedures in English, system documentation, and issue tracking entries.
• Ability to take full ownership of technical issues.
• Willing to travel between data center sites, and internationally if required.
• Solid IT skills; experience and knowledge of MS Office suite.

Preferred Qualifications

• 3+ years of experience in operations and on‑call support for Data Center facilities / or Mission Critical Plants/ Production facilities.
• An undergraduate degree in a technical field (EE, MechE, IndustrialE).
• Project Management experience.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.