Senior Technical Success Manager

About The Role

As a Customer Success Manager (Europe-wide) at Witboost , you will own the post-sale customer journey — from installation and onboarding to production readiness and ongoing adoption.

Witboost is a deep, architecture-aware platform that adapts to each customer’s data ecosystem. To unlock its full potential, customers benefit from a dedicated guide who walks them through setup, configuration, and best practices — ensuring they get to production quickly and confidently.

Your north-star metric is Time to First User — the time between contract signature and the first end-user operating in production. Everything you do is oriented toward compressing that timeline while building a trusted, long-term relationship.

This is a senior, hands-on role, working closely with Sales, Product, Engineering and Pre-Sales across Europe.

How You’ll Make An Impact At Witboost

As a Customer Success Manager, you will:

• Guide installation and configuration of Witboost in the customer’s environment, working alongside their platform team to tailor deployment architecture and resolve technical blockers
• Run onboarding and training sessions for platform teams and key stakeholders, ensuring they understand the platform’s concepts, templates, policies, and capabilities
• Drive Playground and MVP phases to demonstrate value quickly and build internal champions within the customer’s organization
• Own the Time to First User metric, proactively removing friction and ensuring every prerequisite for production readiness is met (templates, policies, RBAC, custom views, data contracts, access flows)
• Conduct regular check-ins (bi-weekly syncs, quarterly reviews) to track adoption, health scores, and open issues
• Communicate new releases proactively, highlighting relevant features and running mini-demos to drive upgrade adoption
• Act as the voice of the customer internally — feeding real-world feedback, unmet needs and feature gaps to Product Management to shape the roadmap
• Spot expansion opportunities and flag them to Sales early, supporting renewal conversations with adoption data and business impact evidence
• Uncover root causes, not just requests — when a customer asks for a feature, dig for the underlying problem and bring the real insight back to Product

A day in the life

You’ll report to the Head of GTM and typically:

• Join a kick-off call with a new customer to walk through installation prerequisites and deployment architecture
• Run a hands-on session with a platform team to accelerate their template configuration or policy setup
• Review the Production Readiness Checklist with a customer approaching go-live — checking templates, RBAC, custom views, marketplace, data contracts
• Lead a bi-weekly sync: review health scores, address blockers, gather open feedback
• Write up a feature insight for Product after a customer conversation revealed a deeper problem behind a surface-level request
• Coordinate with Sales on a renewal due in six months, sharing adoption metrics and identifying upsell angles
• Proactively reach out to a customer about a new release, offering a tailored mini-demo of relevant features

What You Bring

You have:

• 6–10+ years in technology roles, with a strong background in data platforms, data engineering, or platform/infrastructure engineering
• 3+ years in a Customer Success, Solutions Engineering, or Technical Account Management role for enterprise software
• Solid understanding of data platform architectures (cloud infrastructure, CI/CD, Kubernetes, data catalogs, governance tools)
• Solid knowledge of data platforms ( Databricks, Snowflake, BigQuery, Fabric, etc. )
• Hands-on experience installing, configuring, and supporting enterprise software in customer environments
• Experience guiding customers through onboarding, POCs/MVPs, and production readiness in enterprise settings
• A track record of reducing time-to-value and driving measurable adoption

You are:

• Technically strong and hands-on — comfortable working alongside a customer’s platform team to get things running
• A patient, clear communicator — able to explain architectural concepts to both engineers and business stakeholders
• Proactive, not reactive — you anticipate needs before they become escalations
• Empathetic and customer-obsessed — you genuinely care about the customer’s success
• Structured and autonomous — you manage multiple customers without dropping balls
• Willing to travel across Europe as needed
• Fluent in English (German, French, or Italian are a strong plus)

Why Witboost

We offer:

• A senior role with direct, measurable impact on customer outcomes and retention
• Exposure to enterprise-grade data platform challenges across industries and geographies
• A product that requires real architectural depth and strategic thinking — not a commodity SaaS
• A flexible, international working environment with close collaboration across a small, focused team
• Strong growth prospects as the customer base expands — with the opportunity to build and lead the CS function over time

Compensation

• Base salary: €70,000 – €90,000
• Bonus: 10–15% (tied to customer adoption milestones, Time to First User, and retention/NPS)
• Total OTE: ~€80,000 – €105,000
• Travel expenses covered