Customer Care Agent

Job Description

About efood

efood is part of the Delivery Hero Group, the world’s pioneering local delivery platform. Our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide, with headquarters in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

We are looking for someone who is customer-oriented to deliver happiness to our customers in Greece & Cyprus (shifts: including evening & night)! Are you enthusiastic? Energetic? Do you enjoy helping people and providing solutions? Join our dynamic team as a Customer Care Agent for the Greek and Cypriot market! Take charge of communication with both our end users and partners, ensuring an unparalleled customer experience. Showcase your exceptional verbal and written communication skills across all channels – live chat, incoming calls, and email.

Apply if:

• You understand the difference between hungry and HANGRY.
• You can meditate even with the most hardcore rock music playing in the background.
• You will go straight to the restaurant and deliver the food yourself to our customers if you need to.
• The term “agent” doesn’t only mean you’re part of the FBI or CIA. “Call Center” sounds like a “Happiest Land Ever Created” to you.

Qualifications

• You are problem-solving oriented and have the ability to find the best solution to every customer-related issue.
• You are a team player! Team spirit is necessary as you will be part of a highly interactive and dynamic team of customer care agents.
• Multitasking and critical thinking are required to prioritize and handle both incoming and outgoing contact.
• Strong understanding of customer expectations with a focus on quality-driven support.
• Fluency in Greek and English is a must.
• Computer skills and the ability to use office equipment are required.
• Prior experience in customer service will be considered a plus.
• A Bachelor’s degree will be considered a plus.
• Full-time work, 5 days a week, including weekends and national holidays.

Benefits

• Attractive remuneration package.
• Ticket restaurant card to spend in restaurants and/or food supplies.
• Private Medical & Life Insurance from day #1.
• Access to an online mental health platform with unlimited therapy and coaching sessions.
• Access to an online training platform for personal and professional growth.
• In-house cafeteria and gym available.
• Pension Plan to help you invest in the future.

Life @efood

At efood, we constantly have chances to raise the bar, improving, innovating, and challenging ourselves to grow! We take ownership of what we do, embrace challenges, and make things happen. We move with pace to deliver value fast, balancing speed with quality. We stay humble and dive deep in situations, asking questions and exploring beyond the surface to get the best solutions. We bring good vibes by lifting each other up and focusing on what’s possible. We’re a fast-growing, dynamic team where every efooder has the opportunity to shine, grow, and be part of something exciting.

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