Branch Operations Manager | Reykjavik, Iceland | Relocation Support Available

ph3Branch Operations Manager | Reykjavik, Iceland | Relocation Support Available /h3pItaly /ppbReady for your next international challenge? Join our team in Reykjavik and start a new adventure in Iceland. /b /ppbRelocation support available, including a flight to Iceland covered by the company. /b /ph3About Us /h3pIndie Campers is the global leader in road-trip travel, operating one of the largest campervan and RV fleets worldwide. With a growing presence across Europe, North America, and Oceania, we are a fast-scaling company on a mission to make travel more connected, meaningful, and accessible to everyone. /ppThe Branch Operations Manager (City Lead) plays a vital role in delivering this mission locally by ensuring high-quality rental operations, seamless service coordination, and a consistent, customer‑centric experience. As the on‑site leader, you will drive operational excellence, team performance, and the overall customer journey while acting as the bridge between global standards and local execution. /ph3The Role /h3pAs Branch Operations Manager, you will have full responsibility for the daily operations and performance of our Reykjavik depot. While remaining highly hands‑on (60–70% of your time), you will also take ownership of the team's performance, operational efficiency, and financial results. /ppReporting directly to the District Manager, you will lead the local team and ensure the depot consistently delivers an outstanding customer experience while operating in a cost‑effective and high‑performing manner. /ph3Key Responsibilities /h3ulliOwn the end‑to‑end performance of the city depot across Rental and Servicing operations. /liliLead, supervise, and develop the local operational team, including shift planning, task allocation, and performance feedback. /liliBe a culture setter and lead by example. /liliTrack daily KPIs and ensure Standard Operating Procedures (SOPs) are consistently followed. /liliMonitor vehicle availability and proactively reduce downtime, including performing repairs when necessary. /liliManage depot costs, including consumables and rework prevention, while maintaining disciplined cost control. /liliOversee the preparation and presentation of RVs for sales appointments. /liliEnsure operational excellence and continuously identify opportunities for improvement. /liliDeliver an exceptional customer experience while maintaining high operational standards. /li /ulh3What We're Looking For /h3ulli7-10 years of experience in fast‑paced operations, logistics, rental, hospitality, or customer‑facing environments. /liliStrong hands‑on operational mindset with the ability to step into daily depot activities whenever required. /liliProven leadership skills with experience managing and motivating teams. /liliExcellent organisational skills and the ability to multitask and prioritise under pressure. /liliComfortable performing physical tasks during busy operational periods. /liliFlexibility to work weekends, holidays, and extended shifts during peak seasons. /liliValid Category B Driving Licence. /liliNorwegian language skills are a plus but not required. /li /ulh3Practical Requirements /h3ulliAbility to lift and move light‑to‑moderate loads (10–15 kg). /liliComfortable standing, walking, and moving throughout the depot for extended periods. /liliWillingness to work both indoors and outdoors in varying weather conditions. /liliFlexibility to respond to urgent operational needs when required. /li /ulh3What We Offer /h3ulliFlight to Iceland covered by the company as part of your relocation support. /liliThe opportunity to live and work in one of Europe's most unique and breathtaking destinations. /liliA key leadership role in a fast‑growing global company operating across Europe, North America, and Oceania. /liliCareer development opportunities within Field Operations and the possibility to transition to our offices in Lisbon, Mexico City, or Manila. /liliContinuous training and coaching to help you develop the skills that matter most. /liliCompetitive compensation package including Performance and Referral Bonuses. /liliFree Road Trips so you can experience Indie Campers across Europe, North America, and Oceania. /liliA dynamic, international, and innovative work environment where your contributions make a real impact from day one. /li /ulh3Are You Ready to Go Indie? /h3pIf you're passionate about operations, leadership, customer experience, and ready to embrace an exciting international opportunity in Iceland, we'd love to hear from you. /p /p #J-18808-Ljbffr