Warehouse Exception Handler

pAbout Us /ppJINGDONG Logistics (JD Logistics) is the logistics arm of JD.com and one of the world's leading technology-driven supply chain solutions providers. Leveraging advanced expertise in automation, intelligent logistics, and data-driven operations, we deliver end-to-end logistics solutions that help businesses grow while enhancing customer experience. /ppbr/ppContext of the Position /ppAs part of our rapid international expansion across Europe, JD Logistics is establishing high-velocity automated distribution centers and logistics hubs. We are seeking an agile, problem-solving Warehouse Exception Handler to take ownership of physical and systemic operational anomalies, ensuring zero process friction and maintaining absolute inventory integrity. /ppbr/ppThe Mission Core Scope /pullibThe Mission: /b Identify, investigate, and resolve all real-time warehouse operational exceptions (damaged stock, unscannable barcodes, missing items, WMS inventory mismatches, and system-blocked parcels) to keep fulfillment flows moving without delay. /lilibThe Scope: /b You will act as the first line of defense for floor anomalies across Inbound, Outbound, and Sorting departments, working directly with floor supervisors, ICQA, and IT/WMS support teams to clear operational bottlenecks. /li /ulpbr/ppCrucial Expectations Performance Targets /ppTo provide a clear understanding of the accountability required, the successful candidate will be evaluated on the following key metrics during the initial 6 to 12 months: /pullibException Resolution SLA: /b Resolve daily floor exception tickets and physical problem-solve totes within strict time windows to prevent order cut-off misses. /lilibInventory Discrepancy Elimination: /b Conduct immediate root-cause investigations for short-picks or bin mismatches, updating system stock accurately to minimize inventory adjustments. /lilibQuality Packaging Recovery: /b Manage the repackaging, re-labeling, and quarantine of damaged or non-compliant goods in accordance with quality and safety protocols. /lilibData Accuracy Trend Reporting: /b Accurately log exception types in the WMS, providing weekly data feedback to department leads to prevent recurring operational errors. /li /ulpbr/ppPosition Requirements /pullibLogistics Problem-Solving Experience: /b Prior experience in warehouse problem-solving, inventory troubleshooting, or exception handling within a high-volume e-commerce fulfillment center or 3PL hub. /lilibWMS Systems Literacy: /b Strong hands-on proficiency with Warehouse Management Systems (WMS), RF scanners, barcode troubleshooting tools, and basic MS Excel/data entry. /lilibLanguage Proficiency: /b Professional fluency in English is mandatory. Fluency in local languages (Spanish or Italian) is preferred; Mandarin proficiency is a strong plus. /lilibOperational Flexibility: /b Ability to work flexible shifts (including early mornings, late evenings, or rotation schedules) aligned with operational launch requirements. /li /ulpbr/ppDiversity Inclusion /ppAt JD Logistics, we are committed to building an inclusive workplace where everyone can thrive. We are proud to be an Equal Opportunity Employer. Employment decisions are made based on qualifications, merit, and business needs, regardless of race, ethnicity, gender, gender identity, sexual orientation, age, disability, religion, or any other characteristic protected by applicable law. /ppbr/ppReady to Build the Future of Logistics? /ppTake the next step in your career and join one of the world's fastest-growing logistics companies. Apply today and help shape the future of intelligent logistics with JD Logistics. /p