Client Relationship Representative (Field-Based) - Milan

ph3About Viva.com /h3pViva.com is the 1st Tech Bank in Europe for Businesses, revolutionizing omnichannel payment acceptance, offering card issuing, loans, and deposit accounts to businesses across Europe. Licensed by the Bank of Greece, it operates under the EU FOS regime in 22 EU countries, delivering seamless financial services. Viva.com pioneered the Tap on Any Device technology, enabling payments acceptance on any device or even without a device. It leads the transition to All‑in‑One business solutions, powered by its full suite of financial services, and has built a dynamic ecosystem featuring over 450 tech partner‑innovators in the software and hardware space. /ph3Role Overview /h3pAs a member of the Direct Representatives Team, you will play a crucial role in promoting company services directly to clients, ensuring seamless activation and ongoing support for merchants. /ph3Key Responsibilities /h3ulliPromote the company services by visiting clients’ premises. /liliAssist merchants with verification and activation processes. /liliMonitor and analyze portfolio performance. /liliProvide in‑person support and consultation for existing customers. /liliEngage in both system‑scheduled and self‑initiated activities. /liliEnsure new merchants in the assigned portfolio complete registration. /liliSupport existing merchants in maintaining active usage. /liliEscalate issues by opening cases for problems beyond the resolution scope. /liliPresent product features and benefits to clients in a compelling manner. /liliTravel to meet clients and attend industry events. /li /ulh3Requirements /h3ulli2+ years of experience in business development within a fast‑paced environment, preferably a financial services institution. /liliUnderstanding of financial products / services features and advantages. /liliExperience in working with Customer Relationship Management (CRM) systems. /liliOutstanding negotiation skills. /liliStrong organizational and diary management skills. /liliResiliency and the ability to handle objections. /liliThe ability to deal with a diverse client base. /liliComputer literacy tech mindset. /liliFluent in English and Italian. /li /ulh3Benefits /h3ulliPermanent contract via an Employer of Record (EOR). /liliAn attractive performance‑based bonus (linked to individual targets and boosted by collective goals). /liliA comprehensive benefits package in addition to salary (allowances, group medical plan coverage, etc.). /liliThe opportunity to work with a highly motivated team in a dynamic, fast‑paced environment. /liliThe opportunity to work at an international fintech company with strong cultural diversity. /li /ul /p #J-18808-Ljbffr