Service Training Instructor

Role Summary

As a Service Training Instructor for SANY Italy, you will be central to customer success and knowledge transfer. You will be responsible for designing and delivering professional technical and service training for customers and internal technicians, enhancing product application capabilities and after-sales service standards to build a professional brand image.

Key Responsibilities:

• Plan and implement a comprehensive training system covering basic, intermediate, and advanced levels for technical teams of distributors and end customers, including standardized operation procedures, maintenance processes, and a tiered skill development system for new products and technologies.
• Develop, update, and localize (IT/EN) technical training curricula, manuals, hands-on guides, and assessment standards.
• Manage and maintain training room equipment, teaching aids, and demonstration units to ensure a professional and safe training environment.
• Collect and analyze training feedback and field technical issues to continuously improve courses and provide input to product and R&D teams.
• Support on-site technical demonstrations and explanations at major exhibitions or customer events.

Requirements:

• Degree in Mechanical Engineering, Automotive Engineering or a related technical field.
• Mandatory : Minimum 2 years of experience in technical service, maintenance, or training within the construction machinery industry , with in-depth knowledge of hydraulic and electronic control systems.
• Excellent public speaking and communication skills, with the ability to clearly and effectively impart complex technical content to trainees of varying backgrounds.
• Strong instructional design and training material development skills, proficient in Office suites and multimedia tools for courseware creation.
• Native or fluent Italian. Good written English skills for comprehending technical documentation.
• Willingness to undertake short-term domestic and European travel.

Preferred Qualifications:

• Prior experience as a trainer specializing in earthmoving machinery (macchine movimento terra) is highly desirable.
• In-depth knowledge of equipment operation, maintenance, and worksite safety standards.

We Offer:

Competitive compensation and benefits, a systematic trainer development path, and a platform to work with cutting-edge global technologies.