HQ IT Service Management Lead (SAP/ServiceNow)

pFerrero is seeking an IT HQ Service Management Specialist to ensure reliability and performance of enterprise applications, with a focus on SAP environments. Based in Alba, Italy, the role offers hybrid work up to two days per week and collaboration across international teams. /ppYou will drive service quality, KPI dashboards, and continuous improvement across incidents, problems and changes, while coordinating with external providers and IT platforms. /p #J-18808-Ljbffr