Senior Network Engineer

KEY RESPONSIBILITIES

• Manage and support enterprise customer network services across Italy, including MPLS and Dedicated Internet Access (DIA) circuits.
• Provide Level 1 and Level 2 support for network incidents, outages, and service requests.
• Troubleshoot routing, connectivity, latency, packet loss, configuration, and network performance issues.
• Monitor network health using monitoring tools and proactively identify and resolve potential issues.
• Perform bandwidth utilization, traffic analysis, and circuit health assessments.
• Coordinate circuit installations, upgrades, relocations, terminations, and site migrations.
• Support customer router deployments, refreshes, and replacement activities.
• Liaise with telecom providers and vendors to ensure timely incident resolution and service delivery.
• Provide technical support and regular updates to customers regarding incidents and service requests.
• Collaborate with internal teams including Service Delivery, Operations, Sales, and Finance.
• Maintain accurate documentation of network configurations, circuits, routing, and service records.
• Participate in a 24/7 on-call support rotation.

REQUIRED EXPERIENCE

• Minimum 7 years of experience in enterprise networking, telecom support, or managed network services.
• Proven experience supporting MPLS, WAN, LAN, routing, and enterprise connectivity services.
• Strong expertise in Cisco routing and switching technologies.
• Experience managing customer network devices and CPE routers.
• Experience supporting secure internet connectivity and firewall environments.
• Hands-on experience with network monitoring, traffic analysis, and performance optimization.
• Proven ability to troubleshoot complex network issues and perform root cause analysis.
• Experience managing telecom circuit lifecycle activities, including installations, upgrades, relocations, and decommissioning.
• Experience working with telecom providers, managed service providers, and enterprise customers.
• Familiarity with high-availability, business-critical network environments.
• Willingness to participate in a 24/7 on-call support rotation.

PREFERRED QUALIFICATIONS

• Experience supporting large-scale MPLS environments.
• Experience with router refresh, migration, or infrastructure upgrade projects.
• Knowledge of ITIL processes and service management best practices.
• Experience within the travel, aviation, or transportation industry is an advantage.
• Basic understanding of telecom vendor and contract management.

LANGUAGE REQUIREMENT

• Fluent Italian (Mandatory)
• Professional working proficiency in English