Field Reliability Engineer - Connected Services

This position serves as the central technical contact point for resolving critical connectivity issues across vehicles, plants, and mobile platforms, combining deep system-level analysis with hands‑on debugging of onboard, off‑board, and OTA functions.

• Working model: Hybrid

• Investigate, debug, and perform root‑cause analysis on Connected Services issues, providing technical input to engineering and validation teams
• Provide expert back‑up support to commissioning and test teams, ensuring correct setup of offboard systems, onboard platforms, and mobile applications
• Debug fleet and press cars, support major vehicle deliveries in plants and tech centers, and oversee vehicle OTA update activities
• Provide on‑the‑ground technical support during regional vehicle launches to ensure proper functionality of Connected Services
• Stay continuously informed on architectural and technical developments across the end‑to‑end Connected Services solution

• Strong interest in technology, vehicle architecture, and diagnostics, with a hands‑on, curious mindset
• Experience using vehicle data acquisition and analysis tools (e.g., DLT Viewer, CANalyzer)
• Understanding of in‑vehicle network protocols (e.g., CAN), data communication standards (e.g., MQTT), and cloud platforms
• Analytical, structured approach to fault isolation, root‑cause analysis, and issue reproduction
• Ability to work independently across workshop, laboratory, and plant environments